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CameraPro2problemReal EstateScans

Help. Matterport wont stay connected to IPAD6995

FedTheRealtor private msg quote post Address this user
Hi, I have a first Gen matterport. Pro 3D, it was working with out an issue. Last scan I did was was March. I went to do a scan today in May for a rental I have. I charged it the previous night, power it on and the iPad see's the connection via Wifi.

I log into the capture app, it sees the camera and then 10secs later it doesn't see the camera in the app. It goes back to "connect camera". I check the Wifi and the connection is still established. The camera will then turn itself off 30seconds. This had never happened before.

I have updated IOS on my iPad to the very latest. I deleted and reinstalled capture app. Updated the firmware on the Pro 3D. Nothing has changed thou. Matterport still drops out 10sec after Capture app is launched.

Has anyone experienced this issue?

Thanks in advanced.
Post 1 IP   flag post
Forum Founder DanSmigrod private msg quote post Address this user
@FedTheRealtor

Ugh!

Any of these posts helpful? Similar problem?

stuck at "Shutting down..." after Firmware!
Urgent onsite with Camera Issue
Matterport Pro2 "Wifi Fault" Error
Matterport Camera indicates Hardware Error

Dan
Post 2 IP   flag post
Forum Founder DanSmigrod private msg quote post Address this user
Quote:
Originally Posted by FedTheRealtor
Hi, I have a first Gen matterport. Pro 3D, it was working with out an issue. Last scan I did was was March. I went to do a scan today in May for a rental I have. I charged it the previous night, power it on and the iPad see's the connection via Wifi.

I log into the capture app, it sees the camera and then 10secs later it doesn't see the camera in the app. It goes back to "connect camera". I check the Wifi and the connection is still established. The camera will then turn itself off 30seconds. This had never happened before.

I have updated IOS on my iPad to the very latest. I deleted and reinstalled capture app. Updated the firmware on the Pro 3D. Nothing has changed thou. Matterport still drops out 10sec after Capture app is launched.

Has anyone experienced this issue?

Thanks in advanced.
Post 3 IP   flag post
FedTheRealtor private msg quote post Address this user
@DanSmigrod none of the links helped

I will be calling up Matterport support tomorrow

BUT I think that the Firmware upgrade might have bricked my camera.
Post 4 IP   flag post
Forum Founder DanSmigrod private msg quote post Address this user
@FedTheRealtor

Please use the search box to see if you can find the same or similar challenge:

Urgent
Problem
Brick
Frozen
Firmware
Help
Wi-Fi Disconnects

Please let us know what Matterport Support says...

Dan
Post 5 IP   flag post
FedTheRealtor private msg quote post Address this user
This is the issue I am experiencing
MUCH EASIER TO EXPLAIN THROUGH VIDEO

Post 6 IP   flag post
Forum Founder DanSmigrod private msg quote post Address this user
@FedTheRealtor

Hmmmmmmmmmm.....

Thanks for sharing the video. That's a huge help seeing the challenge ...

Unfortunately, looks like you have the first sighting/reporting of this problem.

Please let us know what Matterport Support says.

Thanks,

Dan
Post 7 IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
@FedTheRealtor

Hi There

Sorry I have just seen this post now. A long time ago when I first started shooting with this camera I experienced something similar and wasted alot of time trying to figure it out!
MP advised me that something else was interfering with the signal and advised me to turn off all electrical things in the area that could be interrupting the signal. This was not an option as I was scanning an apartment in a Retirement Village with 100's of residents all around me relying on different devices (including some devices that were keeping some alive!).
I hope they have managed to figure it our for you!

Marcia
Post 8 IP   flag post
48688 8 8
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