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Weird pink image when starting a VR model2819

jfantin private msg quote post Address this user
Hi there,

Today I downloaded and installed the Matterport VR app in a Samsung phone and when I tried to view some of my models I found that the first image I see is a complete pink screen, and if I rotate my head I can find blue spots.
After fixing my view over any of the spots I can access the next view and it works fine.

Also I find that during transitions, there is a fast flash of pink between views, although it is very brief and doesn´t cause any trouble.

It is like the initial view of the VR model is corrupted (or the guys at Matterport are in love with pink .

Is anyone else having this problem?

I have sent a message to MP Support but I haven´t heard from them yet.

Best regards.
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JC3DCX private msg quote post Address this user
Have viewed one of my models on a samsung as well and no pink color or screens
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jfantin private msg quote post Address this user
Thank you @JC3DCX, apparently this is one of the problems that Matterport says it can happen with older telephones.

I checked my models with a newer Android phone and they all work fine.

So, despite the fact that the Matterport VR mode is compatible with Android 4.4 and beyond, its functionality will depend on the telephone's processing capabilities and some errors may occur.
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