Threads tagged with 'Capture'

★ How to Backup Your Matterport Spaces on iPad

DanSmigrod

15

3 daysLeventeSolczi (13): Thank You. :)

Tips for Empty Large Commercial Office Space

BrianM

16

1 dayStevenHattan (1462): @kellysuesharp Thanks. Show away!

How many scans to become proficient?

dtavres

7

3 daysjustinv (532): Proficient? Are you talking about scanning with absolute fewest scans to get the idea about property? Or scanning every nook and cranny to complete the doghouse? I use the first method. I don't feel it is necessary to scan pantry, closets and other small spaces. I like to let people use their imagination on some places because I believe people don't use their imagination enough! After a few scans, you will know what is necessary and what...

Urgent The Mark FeatInCapture App Not Woking

abalkhail

12

6 daysabalkhail (40): @DannyBasting yes we have, but we get an error -11 even on the duplicate model.

Urgent: Do NOT Update Matterport Capture App

DanSmigrod

17

6 daysDanSmigrod (10966): Matterport Newsletter to all Camera owners today (Wednesday, 21 June 2017) includes this item: New Capture App - 2.3.2 Last week, we released a new version of the Capture app which supports the new Pro2 camera, improves scan preview performance, and enables iOS location services. Version 2.3.1 had an issue that in rare instances may have caused some of your scans to have misplaced markers (trims, windows, etc.) or mixed scans from...

Death by Smart Phone? Are MP days numbered?

LetMe3D

7

2 monthscraigsauer (922): If I was doing long term (5-10 years out) business strategy for Matterport (and I used be a professional long term business strategist!) I would think that the future would hold a good possibility if they use their existing strengths to prepare to be a leader in the coming robot camera drone boom. Matterport has already got a lot of relevant technology for this future under its belt already, so as long as it keeps watching and developing, they...

Warning: Do NOT install iOS 10.3 Wait Until

DanSmigrod

11

2 monthsjfantin (916): I have updated about a month ago and everything works fine.

Do you have a MP Medical Office with People?

Ramblinman

4

2 monthsRamblinman (25): @sailaway...could we ck it out? Tnx@JuMP...looking for something with ppl in the tour, but yes medical for sure

PhotoUp and Matterport Snapshots examples

foxwrth13

17

2 monthsDevonHiggins (76): Hi @PedroPretell, Yes, we certainly do! We do charge 3 credits for panorama stitching and editing. The cost per credit will range from $1-2 depending on what plan size you are using. If you have any additional questions, please don't hesitate to message me directly at devon@photoup.net. Chat soon, Devon

Trimming Experiment Leads to Tip

htimsabbub23

10

2 monthshtimsabbub23 (430): Good advice. We've been at this a year and our biggest frustration is getting caught in a mirror of a mirror. But this one is definitely avoidable. I'll take that advice to heart.

Maps + 3D Tours

CartoBlue

5

3 monthsCartoBlue (43): Hey forgot to mention we can white label all of our maps, or brand it for either your business or your client.

Big color differance

alirizacil

3

3 monthsjustinv (532): @alirizacil Did you use the preview button to look at it before you left the dealership? If you go back, do a scan and preview it. I have seen color shifts before but not that far off.

Accountless Capture Background Upload

Metroplex360

5

3 monthsaerialpixels (94): hahaha.. i see. yup, i too had experienced super fast uploads that did raise my eyebrows. but i didnt question why and just continued my life with the blue pill...

Using an iPhone for Matterport Capture

DanSmigrod

3

3 monthsDanSmigrod (10966): @grmngrl Thank you! Dan

Backup before it's too late!

CarlosFHdz

4

3 monthsfrstbubble (271): Will backup solve anything with the upcoming release of iOS?!? I am concerned with the upcoming update of iOS. In the post listed below @DanSmigrod points out that they are changing the file system. I am hoping this does not break my backup strategy. Warning: Do NOT install iOS 10.3 Wait Until WHY DOESN'T MATTERPORT PROVIDE US A SOLUTION TO THIS FOR US!!!!

synciOS - Anyone Using This App For Backups?

Gransky

10

3 monthsfrstbubble (271): I copy the entire contents of the Matterport folder to a backup hard drive after I come back from a day of scanning. I only have the scans I did that day on in the backup. I just move everything to the hard drive. When I start the capture app again it makes all new files database and folder system. Then if I want to work on a model from a previous scan I just drag that dataset back to the iPad. I have multiple iPads and can work on a model on...

strategy for large venue, best dollhouse

vgarcia

4

3 monthsvgarcia (10): thx all

iCloud Backup Question

Gransky

6

3 monthsDanSmigrod (10966): Hi All, Please continue this discussion here ... ✓ How to Backup Your Matterport Spaces 3D Tours that are on Your iPad Best, Dan

Matterport sign deal with airbnb

3dshowcaseuk

16

3 monthsRichierichks (160): Damn, I got Rick Rolled!

There'll soon be a major new player in town

GarySnyder

38

4 monthsDanSmigrod (10966): Hi All, Please continue this discussion here ... ✓ NCTECH IRIS360 PRO 3D IMMERSIVE Thanks, Dan

NY HQ tango capture

Max_Sodomovskiy

3

4 monthsfrstbubble (271): Thanks, you for sharing. I used the built in app and had trouble capturing a 19-24ft space. Will have to try the Rtabmap app. I was just wondering if the Phab2pro would just be another boat anchor.

Quick Trimming Question

Joelbcollins

3

4 monthslisahinson (709): @Joelbcollins I had a similar situation where the bottom floor extended beyond the top floor and it was not possible to mark windows on the top floor because it caused misaligns below on the bottom floor (and to add something else into the mix... the windows on the top floor were 'normal' about 7' up and then slanted in 45 degrees).. I trimmed the top and it worked great! DUPLICATE the model first though. Let us know if it worked for you!

Ontario, Canada MLS example

ShahBatroukh

4

4 monthsQueen_City_3D (1096): This probably doesn't help because it looks pretty much the exact same as your link, as I also use the WP3D model plug-in: https://www.realtor.ca/Residential/Single-Family/17873682/3332-GREEN-BANK-ROAD-Regina-Saskatchewan-S4V1L3 If you had the plain Matterport link, the listing would look the exact same on realtor.ca. The only difference would be when someone clicks on the multimedia button. That will direct the customer to whatever link the...

Weirdest Matterport Model of 2017!

Networker

9

4 monthswalk360 (37): I have had the same problem couple of times.... if you are able to determined which scan is making the misaligned problem... just delete that one... you might not have to go back and re-scan. Make a copy model on the iPad and delete the 'Problem" scans... and see what happenes.... if for any reason you have to go back to the model it will be just for 10 mins to re-scan few spots. Is that a building in Bogota, Colombia?

Orphaned Scans warning seriousness

craigsauer

7

4 monthscraigsauer (922): Just reporting back: Last night I copied the model and then deleted enough scans (getting the warning each time) to bring it down below 100 before uploading. Got the completed tour back this morning, and can't see any problem.

10,000+ SF multiple buildings

DFWVT

3

4 monthsDFWVT (16): @Queen_City_3D thank you for the tip!

Matterport related article in lidarmag.com

mori

1

4 monthsmori (196): Here a short article about MP: http://www.lidarmag.com/PDF/LIDARMagazine_Points%26Pixels_Vol7No1.pdf

Mono-pod for matterport scanner.

Skyview

6

5 monthsRGO (82): Hi....we use a tripod on WHEELS. So a big job, we just push along the mounted MP and tripod. No heavy lifting;) rgo

Matterport Stitching Error

aznparkranger

8

5 monthsProperty3dNZ (373): @aznparkranger Hi There - our second photographer had this happen a couple of weeks ago (in a very important) 3 hour out of Auckland shoot! She assured me that she was checking the tripod etc.... a few days later she did admit that there had been a movement in the camera warning - she kept the scan and carried on (again and again) - then she mentioned that the plate was loose... I would suggest that this is whats happened here! I had never seen...

Capture for iOS v2.2.2 - 1/18

Metroplex360

27

5 monthsProperty3dNZ (373): I wear dresses everyday so a t shirt wont work for me... but I love love looovveee brooches if someone wants to make me one of those! LOL

Wish List: Matterport Capture App

DanSmigrod

4

5 monthsBale100 (10): Ability for 360 Views to be stitched for external Tours where user can move around external spaces i.e. from one 360 View to another. Other 360 stitching software allows this e.g. Toursler.

Scan points accessible on other floors.

aznparkranger

3

5 monthsjustinv (532): @aznparkranger Can you post a link so we can experience it and maybe help you out a little more? I agree with @GarySynder that it is probably the sun. Was the windows/mirrors marked correctly? Have you tried trimming it? Of course, make a copy before you change it too much.

Missing entire spaces

Sandiemcr

3

5 monthsDanSmigrod (10966): @Sandiemcr 1. Delete the scan in the wrong location 2. If you put the tripod lowest height, you should be able to complete the space successfully 3. Go back and scan at normal height 4. Disable the low scans in workshop Dan

Stained glass windows

Sandiemcr

4

5 monthsSandiemcr (31): Thank you This is a Catholic Church and so is covered with stained glass. You can see some coloured light coming in but cannot see items through them. So should they be marked as windows?

File Storage and Memory Management

Spencerlasky

1

5 monthsSpencerlasky (49): I've jumped in, I did get a dedicated iPad yet with 128 or what ever the max is now so currently I'm working with my 64gig iPad. I've gone through and optimized the space pretty well doing a re-install to wipe out the memory grab of certain apps. My question is can we use something to back up these iPads, save the models because I may want to add to these? And be able to drag them in and out of these app as needed. I think I know the answer -...

Reopening Matterport Space & VR Core

Networker

5

6 monthsNetworker (52): @Helen. Thanks for the heads up. Once you pointed me in the right direction-I explored it. The answer is yes. Each scan point becomes a VR scan point and you can leave it or hide it. Thanks for the pointer!

Matterport Spaces 3D Tour: USS Hornet CIC

aznparkranger

4

6 monthsSpencerlasky (49): Yes reminds me of being on the USS Enterprise, great use of this technology!

Current Matterport Firmware Version?

BenedicteDamm

3

6 monthsDanSmigrod (10966): It would be nice if the Capture app let us know this is happening. If you ever get to a job and you get the firmware update notice – as we have - here's how I suggest you change your workflow. 1. If you do not use Matterport Capture app daily, before your next job, pair your iPad with the Matterport Camera for 30 minutes. 2. Restart the Camera and iPad. 3. See if a new Firmware update is ready Note: As much as I would like the benefits of a...

Capture App Backup/transfer

xavierchardon

16

6 monthsDanSmigrod (10966): While it's nice to know that Matterport Pros are having success using iExplorer – I tried iExplorer unsuccessfully 2+ years ago (even with the help of Matterport Support. iExplorer is a very geeky solution, at best, for the needs of Matterport Pros. The use of iExplorer falls in the category of adding parameters to the end of URLs: unnecessarily complex. As a community, we have been asking Matterport for a simple, easy and fast solution to ...

Hotel Room Scan - Please Review

TourMySpace

6

6 monthsUserName (565): Looks good. I viewed it in my Gear VR. That's the first time I've seen a hotel room in a VR headset. I'm not sure why hotel room VR headset tours don't seem to exist. Hotel sites have photos of rooms. Visit Ramada's site, for instance, and you see room photos. However, nothing beats using a VR headset to walk through a room you're thinking about booking. if you have a headset you might see what that room looks like. As a tourist, I would have...

How To Video - Free to use

alx3D

6

6 monthsJC3DCX (730): Thank you very much,

Anticipation of First Model

TourMySpace

15

7 monthsJC3DCX (730): Looking great, well done

Is it possible to add scans.

TourMySpace

6

7 monthsjustinv (532): Sometimes you get lucky and it aligns the first time, but this rarely happens. You just have to be patient and keep moving it around until you catch. You said "a client did not want to include a room". I assume you had this door closed off? If so, try starting around corner to get it to align. Work your way back to the room with the door open. I had this happen before. Start by making a copy of the model in the capture app. Once you...

Change Background Color Dollhouse & FP view

Dolloff

13

7 monthsDolloff (85): @Metroplex360- Just wanted to thank you as well. You always go above and beyond and I am amazed at your hard work and dedication. Thank you for looking into this for me!

360 views extraction possible?

Wonderdawg

5

7 monthsDanSmigrod (10966): @Wonderdawg Unfortunately, Matterport told developers that offering Panos from Matterport Spaces was in violation of their terms of service. This functionality is completely doable - -and multiple 3rd party developers would like to offer this service - if Matterport allowed this. Dan PS We Get Around uses a Ricoh Theta S to fill this void...

Creepy scans

Radie842

6

7 monthsBaxter (430): Yep had a very strange one a couple of months back. An old Victorian former Inn/Coach house that was undergoing some structural work before being sold. I was the only one in there on two separate occasions and I think the emptiness and setting started playing tricks on my mind because I heard a few inexplicable things that I had no choice but to ignore. It was the upstairs front bedrooms that gave me the heebie jeebies particularly. Then after...

"Editing" a room in an existing model

JohnLoser

3

7 monthsJohnLoser (178): @DannyBasting Thank-you.

Tiny House scan

Wonderdawg

6

7 monthsTrustedPhotoDC (445): Value added to a small space would be to scan the entire house including the exterior like we did with this yacht. https://my.matterport.com/show/?m=YFjuoxSuG4N Exterior done during golden/blue hour. Plan your shoots with PhotoPills.

Blurred panel within a scan?

akirk

4

8 monthsakirk (4): Thanks I got some response from the Matterport support forum and i8tvlooks like I must have moved the camera to soon - I've deleted the scan and now it looks fine!

New firmware update for Matterport Camera?

yoon2366

37

8 months360Verbeelding (340): Hi looks good. great update from MP. The scans are getting better with almost every update. The realy work on picture improvement. What i don't understand is that losts of our MP friends are wondering if a scan takes 40 seconds or 60 seconds. Good scanning takes time. Because i as a photograper can't do anything with the camera then let it spin a am realy glad that MP takes the time and effort so the scans get better and better. So please...

Last model is very bright

Wyzlo

6

8 monthsLizzg (76): Hi Willow, Any luck with your model? Lizz

Capture App Update

PhotoJoe

2

8 monthsMetroplex360 (4999): It might be an update that included firmware updates.

Disable Dollhouse view??

Dolloff

3

8 monthsDolloff (85): Thank you Andrew. Sounds like something I should have known, but always learning new tricks! Thank you!

Is There a Way to Turn Off Scan Points?

plorenz

5

8 monthslisahinson (709): I've ordered from @alx3D before - awesome work!

First big scan

AAS

4

8 monthsJC3DCX (730): very well done,

Regarding about car interior

bckz2020

14

8 monthslisahinson (709): Thanks @Metroplex360 I will try it. Really enjoy seeing all your amazing and interesting ideas and add-ons.

We've created a monstor! What do you think?

3dshowcaseuk

27

9 monthslisahinson (709): Glenn at Matterport Support is golden!

New Processing Images Delay

RenderingSpace

16

9 monthslisahinson (709): Is it 'safe' to do the latest firmware upgrade ? I just received the firmware upgrade option and was wondering I should do it - :O Thanks for the feedback.

White marks on glossy wood

Olivius

4

9 monthsGarySnyder (1228): I see what you mean, it almost looks like some form of interference. Please let me know what MP has to say about this.

Using MP to scan SR-71 in museum

DSPhoto

8

9 monthsPieroBortolot (151): Yes. When you do multi-level scans from the scaffolding you have a model with one level

Feedback on My First Scan

plorenz

3

9 monthsRadie842 (172): I think nit looks great. congratulations!!!!

Backing Up/Saving Scans Off of iPad

danmorell

8

9 monthsdanmorell (73): @Metroplex360 - I would agree. Based on the terms of service it's a delicate dance of staying within the lines. I also need to stop fiddling and planning and start scanning lol. @Max_Sodomovskiy - I reviewed your method and it seems viable. Something I will have to hold my breath and test out to see how everything goes. I need to get a fresh iPad, take a test scan, complete the methods out that are being talked about and determine which works...

iOS 10 + Matterport Capture App?

homepagerealty

4

10 monthshomepagerealty (25): Dan, I've been running iOS 10 on a phone all summer. I've not had any 'brick' issues. Mike, thanks for that! Their twitter told me it wasn't compatible but thats nice to see. Thank you guys!

Save a few 360 pictures as a JPEG

Lmccauley57

5

10 monthsGlennTremain (874): @Lmccauley57 for every beginner there are many not yet on the path and we all started where you are. The cool thing is you found this place where everyone is eager to help. I must have misunderstood. I thought you were sending them to the client.

Editor not loading on new scans

Acomeau15

2

10 monthsMetroplex360 (4999): Alex, see my post on 'Matterport Making Huge Changes'. I believe they have just changed their processing methods to include creation of 2 new floorplan map files (not publically available) as well as a set of higher resolution tiles for future use with their platform.

why i couldn't find matterport in Dubai

Muhammad

2

10 monthsSedry (10): I believe the KELLER Williams office in Dubai has or uses a matterport camera. So I don't think there is a ban, but you might want to check with them.

Filters

3Dwalkmethru

11

11 monthssmcclell (154): The 360Degree outside views spoken on this post http://forum.we-get-around.com/topic/2332/icsf16-new-360-outdoor-views-announcement/

360 reelase

3Dwalkmethru

9

11 monthsCLE3D (187): They won't be in the former of a walkthrough, but will be available in the highlight reel. You could do a guided tour from that though just like you can in the standard tour I'd assume. @dansmigrod correct?

Snapshots from Matterport

Acomeau15

4

11 monthsAcomeau15 (52): @Rootsyloops @GarySnyder Thank you both these are great responses! Alex

Timeline on Outdoor 360° Views?

Acomeau15

6

11 monthsDanSmigrod (10966): I apologize ... I incorrectly wrote (above) that Matttertags will be available by the end of August 2016. Matterport reminded me that their press release Tuesday (2 August 2016) says that the new Mattertag features will be available later in the 3rd quarter [2016]. 360º Views are being targeted to release by the end of August 2016. Dan

Matterport Scanning Tips: Mirrors

BayAreaAdam

6

11 monthsfrstbubble (271): Wonder if you had some scenic pictures on a thumb drive and put the still picture on the screen if that would keep it from acting like a mirror.

Grinding Ticking noise while scanning

jward

8

1 year360Verbeelding (340): &jward, good for you. And great service from MP. Happy scanning grtz Rene.

The mothership has landed!

leeverdon

14

1 yearfranmts (172): @leeverdon This model has 443 scans in workshop. The new iPad should save you some time, 10-20%. But the main problem is the distance between walls.. it was huge 35-40 meters with no obstacles in the way.. so it was very difficult to find a good configuration for the boxes and had to go up and down with the camera uncountable times. Happened many misaligned points as well that if I didn't pay attention would create several errors in the model....

Need tips and advice on shoot

ben629

3

1 yearron0987 (607): @Ben629, I think it looks good, I think the time of scan was good, obviously its a business where the time you can scan is limited, but with the windows up front you were not dealing with sunlight on top of everything else.

Dealing with Skylights

BayAreaAdam

9

1 yearBayAreaAdam (70): @VTLV It is tough. I try to look online for prior photos if possible but sometimes you just got to play the hand that your dealt...

Matterport Wish List: Capture App

DanSmigrod

3

1 yearron0987 (607): Dan Sorry just saw it. Thanks

Recover deleted file?

APN

5

1 yearMax_Sodomovskiy (217): Hi! I'm doing a backup on the PC. I have saved all copies of the iPad with Capture for 14 months. I described the process here: http://forum.we-get-around.com/topic/1203/why-do-i-want-to-save-old-scans/#11

4 storeys 11 Apartments

3dshowcaseuk

6

1 year3Dwalkmethru (280): I have encounterd some issues with front doors opening inwards and blocking lets say a guest bath door or a small room etc .. We have to factor that and direct sunlight when the door is open and is facing a large sliding door at 9:00 a.m. facing East .. My job was 60 vacation rentals and most had small entrance hallways and the guest or primary bathroom in reach of open door partially blocking the area.

Calculating Square Footage As You Go

BayAreaAdam

2

1 yearRobinLycka (697): Very useful, but unfortunately it doesn´t. The information isn´t even available in post production unless you do some kind of further processing into a floor plan.

Drone + Matterport

BabluN

18

1 yearDanSmigrod (10966): Photography For Real Estate (PFRE) (6 June 2016) Are You Confused About US Drone Regulations?

Blocked in one direct and not the other -

mefederau

9

1 yearjscottsmith (106): I have a similar issue now. How did you decide which scan was the offending one?

Recovering iPad Scans

Cabrahams

5

1 yearWashingtonState360 (37): Fabulous news. Thanks for sharing the resolve. :)

Terrafranca A new Tour by wyzlo

Wyzlo

10

1 yearNoel (91): @Wyzlo if 'flows' now. Great work and the sun set is a nice feature.

Some window shots good, others bad

DigitalImageries

1

1 yearDigitalImageries (43): Even when scanning in the late afternoon, spins further away from windows display ultra brighty. Spins closer to the windows are great. Is there a way of balancing the light across all spins?

Measurement error

bonduell

19

1 yearbonduell (121): Good news guys! MP has fixed my model! They reprocessed it manually. They said nothing about trouble and reasons. Thks! https://my.matterport.com/models/yxJDuUUDYEt

$7 Mil Yacht

Invelop

20

1 yearDreammachine (34): Billionaire hangouts are cool, but you can't eat or pay this months bills with advice and small talk. So my question to you is.. Did the client invest: Over or under $1000 for your services? 💰💰💰

Exported as 360X180 Panorama Images??

Dolloff

11

1 year360Verbeelding (340): Hi JonJ, that looks great. Its time consuming i think but you can capture as much images you like and then stich them together. But again time consuming. Happy scanning, Grtz Rene.

Matterport Launches Schematic Floor Plans

Maria

15

1 yearProperty3dNZ (373): @Noel WOW! That's ridiculous! I have worked closely with MP for at least 8 months before metric measurements were released - the ridiculous thing is that the very first release of MP had metric measurements! I have actually been told during a skype meeting by Katharine Nevins (who works in the Product Management team) that it automatically creates in metric and they have to convert it to imperial! So frustrating!

Wish List: Independent Outdoor Scans

RenderingSpace

7

1 yearron0987 (607): @immersiveprop What camera and tripod did you use to get the 360, how long did it take you, if you don't mind me asking. If you don't want to share in forum, please PM. Ron

Testing

Tourspace

3

1 yearTourspace (1): I wasn't talking about the matter tag but the place I had scanned near the window. The two spots are both in the air and I was wondering if it's because I scanned to close to a window?

Matter port won't align any image

2bookpix

5

1 yearDaK (19): An ipad mini first version? Will not work. I ran into the same thing. Got an ipad mini 3 and haven't had a problem since.

Time Saver Tip!!! How to Move Many Scans

judysmithre

6

1 yearcraigsauer (922): The Capture App and Matterport processing actually don't care if you do all the scans on one floor. But it makes a mess of the floorplan sketch view on the Capture app if you do it.

blocked at the end of the hallway

PieterMartes

16

1 yearkmjennings (1): thanks!

Closets and wardrobes to fill dollhouse

RobinLycka

7

1 yearRobinLycka (697): @Jamie I tried your method yesterday, worked like a charm. I was surprised that I could even move into the area where the door was closed in the first round. I kind of expected it to be perceived as a "wall" in the walkthrough, and that you could only move up to the scan point outside the door. Very happy that the result was otherwise, albeit not needed as it was only a utility and a small cloakroom. Thanks for the suggestions :)

Updating a Tour

BestViewImaging

4

1 yearron0987 (607): Like both Jamie and Dan have pointed out it may take some time, I have gone in an added a few scans and they have immediately taken, I have had a few where I had to scan several times from different Heights or positions to get it to take. Good luck Ron

Scans that Capture can't place in model

craigsauer

4

1 yearmarswalker (40): Great idea! Matterport?

Getting Caught in Scans

lisahinson

11

1 year360Verbeelding (340): Your welcome.

LED and Florescent lighting effect on MP

yoon2366

3

1 yearyoon2366 (34): Thank you for your advice, Gary. I really appreciate it.

Scanning 7000 sq foot home advice

Wonderdawg

5

1 yearron0987 (607): Dan, is right on the money again UGH, it sound like he knows what he is doing, :D:D:D:D:D just kidding. We always asses what we got, what we are trying to accomplish. We are just like Dan we asses the sun, exterior scans, is the home occupied, overall size and work flow not worrying about the floors. Ron

Construction Site Model

daveaustin999

2

1 yearTosolini (1291): Nice work and explanation!

Tip of the Day: Scan an area twice

RenderingSpace

8

1 yearProperty3dNZ (373): I do this on a regular basis and it works just fine! - keep in mind that the on the 3D model it sometimes has the curtains shut

Highlight Reel?

DaveFahrny

7

1 yeardorlando (67): I use QuickTime or ScreenFlow with really good results. As a production company I would rather not hire out myself. Costs savings and most importantly, total control over our product.

Problem, Next floor Would not Align

judysmithre

5

1 yearHarlanHambright (844): Are you SURE you had moved the capture app back to the first floor? I had that issue once. And sometimes I scan, create a new level and scan again w/o moving the camera.

Seemingly long upload ?

ScanMan

2

1 yearlisahinson (709): The same thing happened to me on one last week with very few scans - It finally showed up. Yours probably will too!

Distance between scans for warehouse?

Cindiewozniak

16

1 yearvincent (52): bring some objects to place in the wide open space the more objects the better consider sticking large squares of different colored paper to the walls every so often too zig zag as much as possible last thing pay attention to where the last scan is placed delete it if its been misplaced before you proceed

Weird alignement

IBAdvantage

11

1 yearGarySnyder (1228): Well done for one of your first jobs. If the sun is covered by clouds that still can be a problem as the IR will pass right through the clouds in many cases. You did you best and explained to the client the limitations of the camera and delivered and outstanding Showcase which then should be very happy with. They have to understand that you did indeed encounter and issue with the sun as you had warned them.

Pixels skewing on walkthru video

kmjennings

16

1 yearkmjennings (1): Congratulations Alex! @alx3D

Scans disappearing during mark features

pixelray

12

1 yearPeterMatterport (58): See this link for Release Notes on the recent Capture and Showcase releases. https://support.matterport.com/hc/en-us/categories/200541398-FAQs-MORE Peter

Capture App Keeps Crashing

GarySnyder

22

1 yearWashingtonState360 (37): That is an interesting location/project. It was fun going through that tunnel too. Thank you for sharing it as it is. And I'm looking forward to your entire finished virtual tour!

Anyone Work/Capture With An Assistant

BrianM

5

1 yearron0987 (607): BrianM My partner and I do this all the time. The only issue we come up with is some times he is to far away and we loose the wifi connection with the camera and loose the last scan. So if you pick an area that is in close proximity to the camera and park it, it should go fine. We find on bigger houses it works faster because one of us is marking up the APP while the other is placing the camera. I hope this helps. Ron

Making360: free ebook for 360 video creators

Tosolini

1

1 yearTosolini (1291): If you are interested in 360 video, you'll appreciate this open source initiative called 'making360' aimed at spreading the knowledge of best practices in creating 360 footage. http://bit.ly/m360releases Kudos to the volunteers who have put together this effort.

why do I want to save old scans?

BrettMtn

17

1 yearMax_Sodomovskiy (217): Hello! Well, somebody did it? Confirm that I am right!

When to mark?

DigitalImageries

4

1 yearHarlanHambright (844): Yds, mirrors must be marked sometimes to allow alignment. i missed a mirror today, unaligned a scan, marked the mirror and successfully scanned without moving anything. An unmarked sliver of a mirror went unmarked last week. It caused an errant 3D object in the hall beyond which showcase would not walk through. Marking the mirror and reprocessing the model fixed it. So you can mark stuff anytime you want.

Making 3-D imaging 1,000 times better

falconshakka

1

2 yearsfalconshakka (67): Pretty cool news for imaging technology from MIT http://news.mit.edu/2015/algorithms-boost-3-d-imaging-resolution-1000-times-1201

How to connect 2 apartment homes in 1 model

JCHAFE

7

2 yearspheller (91): I did a house with a detached guest house. We just did two scans and used WP3D to build a landing page. Here is the link: http://sdinspect.com/3d-virtual-tours/5456-calzada-del-bosque-rancho-santa-fe-ca-92067/ Be sure to scroll down.

Messed up continuity with door closed/open

Dennis_N

11

2 yearsron0987 (607): I have never used it as I have showed in the diagram but if you attempt to use four lines just to in close just the door it might work, if you try it it wont cost you anything to process it again. Ron

Image missalignment artifact

Dennis_N

5

2 yearsJamie (1525): Or the quick release bracket (if you have one)

Stairs

Dgitin

5

2 yearsron0987 (607): @Dgitin I also try for the landing if there is one and if not I usually try to go for the top of the stairs. I would also recommend not doing more than 3-4 steps at a time and to make it look good in the model I would keep it the same number of steps each time. Ron

Aerial Footage

Invelop

30

2 yearstradetickers (10): They just want money. F the FAA. Who cares what the government wants to regulate. Their regulation only hurts the economy. Anything that deliberately hurts the economy is an enemy of the people. It's just another way to steal more money from a supposed free people. It's us against them, as there is no representation. We need another tea party. http://www.freedomworks.org/content/hidden-cost-regulation

Slow camera connection

geoffllerena

5

2 yearsgeoffllerena (7): Yes I tried too. Someone's answer on Facebook that makes sense too: Michael said: "Most likely there was a high 2.4GHz traffic in that place and when Matterport device opened its access point (AP), negotiated a slow transfer channel with the neighboring APs. Why? Well, that's how 802.11x standards are written. The bandwidth is limited, the more members, the slow it gets. What to do? restart the camera to give it another run of the...

Have You Ever Been Caught?

BrianM

7

2 yearsmikeE (34): Thanks Bill! Very kind of you.

Distortion?

GusArb

7

2 yearsGarySnyder (1228): Thanks Dan @Queen_City_3D what Dan is referring to is the centre line of the camera during one of its rotation stops. Just look where the camera is pointing and you can easily get a feeling where the center line of the camera will fall and move the camera accordingly so the next stop to the right falls on the center the item you’re trying to capture. It’s also better if you can avoid it not to be so close to certain objects. Think of it...

Matterport and Lighting

KenBanks

8

2 yearsGarySnyder (1228): Hi Cyrus I've still not had a need for the lights as this was a very special case where I was supposed to shoot part of the VT up a very dark spiral stairs up to a tower but as I said it didn't happen. I'd be very interested in seeing what you design and produce as I have to admit I'm intrigued by your suggestion of printing a case for the camera. Best regards Gary

On Camera Lighting

RenderingSpace

14

2 yearsDanSmigrod (10966): @chdsi80 I successfully use my iPhone flashlight to "burn" in light. I am a few feet behind the camera - holding the iPhone high - and while the camera rotates, I "brush" in light. I contacly keep the phone moving so that I do not create sharp lines of dark and light areas or shadows on walls. The Camera does very well in low light with out this. I only do this in very, very dark areas. Practice and review your...

Capture App Feature Request / Wishlist

Bill

4

2 yearsAttractiveListing (4): I would love to set a thumbnail of the dollhouse view and then a separate starting point inside the house....

Scanning 2 levels with no interior stairs

markmc90

7

2 yearsJamie (1525): No to combining later unfortunately. Hope it worked out

Biggest Ever Scans

al9901

5

2 years3dHouseScan (52): @Vizocube Do you know how many sqft the shopping mall was?

Is the Matterport Camera capable of high res

Metroplex360

2

2 yearsMaxx90 (7): I shoot a lot of DSLR myself, however I am shooting bracketed which I then do post production on. Although my cameras do it internally it is never as good as the manual way, so my guess is that it is the same with the Matterport camera. On a high note however the end product looks much better on mobile devices which is what is predominately used these days.

Cant move from inside to outside area ?

Gerhard

11

2 yearsGerhard (88): Hi Gents, Thank you it worked. Have a great weekend.

App Bug / Alignment Bug / Wifi Bug

Richard

2

2 yearscdpmedia (43): Richard, Sorry I cant help resolve any of your technical questions. But your entry brings forward serious concerns I have with MP. Foremost, How is it that you have to turn to a forum to resolve this unresolved problem. How is it that the company that sold you the $4500 camera and the hefty processing and monthly fees hasnt jumped to attention to sort it out? And my even bigger concern is how could a well established user like you with...

Really Cool how did they do it?

childert

7

2 yearsMax_Sodomovskiy (217): That's cool technology! https://photosynth.net/preview/view/b04b3af8-638c-4ba8-ad56-9a2d99b0298d

Customer Relations Management application

Ramyr

5

2 yearsRenderingSpace (601): I've used Zoho. I prefer a good old Excel spreadsheet though.

Sanning times

REMAX_EDGE

2

2 yearsCarlosFHdz (538): At first, it takes longer because you're being conservative on the distance from scan to scan point. As you get more practice, it will be faster. You will start to push the distance from each scan, specially in bigger rooms. Now, we're at about 35 min per 1000 sqft. I personally did a 6300 sqft property in 3 hours and 4200 sqft property in 2 hours. The layout of the home is also a determining factor in time to scan. I would recommend...

Does a scan ever expire on the ipad?

Ramyr

3

2 yearsdavidpylyp (178): WOW Once a property is sold is there a need to keep the model on my CAPTURE? As it is sold, I deleted it Under our rules [Toronto Canada] I would need the permission of the new owner to continue using this as an advertisement.

overlapping rooms in preview

qmutton

11

2 yearsPieroBortolot (151): Hi guys, I made this work in 2 separate times In the Capture App it was created an overlapping in a room, as shown in the picture As you can see from the images, result two doors between the two rooms, in the floorplan and in the dollhouse In the showcase I can't go through the door and I can't go from room to room and the rings are on the wall What should I do to fix this? (in the same palace, on 2nd floor I had another overlapping...

Industrial Scan

GarySnyder

8

2 yearsGarySnyder (1228): Hi Canada That would also be great, can you please provide me with a link to the scan. Many thanks Gary

Matterport Capture App - International

BabluN

11

2 yearsDanSmigrod (10966): Matterport announced today (10 September 2015) in an eBlast to its customers ... ---- The Matterport Capture App is now available in international Apple App Stores! We are pleased to announce that the Matterport Capture app is now available from Apple’s international app stores! To find the Matterport Capture app, search “matterport” in your local Apple App Store. --- Dan

Can't get through the door

THRHHI

4

2 yearsTHRHHI (142): Thanks Jesse, That is exactly what I did. I left the opening for the door on the first floor but on the second floor I marked the windows across the whole wall as they appear. Obviously it did take it all the way down to the first floor. Made the change, re-uploaded and it worked perfectly. Thanks for your time and expertise. Tom

Scan Data & Gaming - obj's & Unreal Engine 4

JamieSher

8

2 yearsvrealstudio (103): Jamie, Thank you. I imported fbx from blend to UE4 successfully. It works normally shadow on wall and ground. I will try to make a game. Many thanks :)

Matterport Height Recommendations

Wonderdawg

8

2 yearsWonderdawg (109): Thanks for the examples Dan!

Door Issues (URGENT)

3DListings

7

2 yearsCarlosFHdz (538): 3Dlistings, deleting a scan and uploading is different than disabling because of what Dan said, it changes the mesh and will chenage the ability to walk through places.

transfer taking a long time

Jamie

21

2 yearsJamie (1525): Yes I'm still on ipad air 1. Will be interesting if you had both air 1 and 2 and tried to duplicate the same error. I had issues before but put it down to the 1st gen camera. I tried the same area with a 2nd Gen and an air 2 and it worked. If I had time I would have used the air 1 on gen 2 and vice versa to try and isolate the issue

Filming Hi-Line Automobiles

Kenj69

4

2 yearsAltitudeCinematic (7): found it https://my.matterport.com/show/?m=3v4iEmwa7JY And here is the Ferrari Alonso : https://my.matterport.com/show/?m=QvmbffJc1wk

Scan problem. 2500sq.m

Andrew

5

2 yearsAndrew (220): Hi everyone! Ipad Air2 fixed my problem :) (as @DanSmigrod said). So, the result of my first matterport experience is here: https://my.matterport.com/models/YGfaNRBMjs9 I will be glad to hear advices, criticism and recommendations. Andrew

Failed to Generate from Scan

NoRC

15

2 yearsNoRC (16): Well thought I would post an update, I sent Matterport an email about the issue. They duplicated the job 4 times, of that 2 actually rendered out and are now available while 2 others failed. So at least the issue is their end and not the upload/shoot. Will post more as I find out.

Long Hallway scan issue

craigsauer

5

2 yearscraigsauer (922): Ah! That's what I was missing. I was stuck thinking both these issues were related to the long hallways, but actually they are unrelated issues. The hotel issue was that the hallway was long and featureless and the house issue was that because the hallway was too sunny I tried to scan outside before completing the house. Thanks! Craig

Blur Out Faces

GarySnyder

22

2 yearsNoRC (16): It is a shame that this is not possible, I am sure the JPEG images are there it is just they are all wrapped up in a proprietary container (SWL). Would be nice if there were a simple way to touch up an image or two (paint out items). I had to re-shoot several shots last night due to a roach appearing somewhere mid shoot. Since I had no way to tell if it was in any shots, chase the roach out and re-shoot. Would have much more preferred the...

My First Scan

seanminor

6

2 yearsseanminor (40): Thanks for the thoughts and advice. @JohnBecker I didn't scan the J&J the way I had envisioned but I can see how we could drive ourselves crazy trying to make this perfect. The pantry I left alone as well because of the door situation. Further experimentation could be useful but like @RealEstateReadines says, keep some mystery in the home. @Lbelland it's funny but I was trying to scan in the middle of the master bath doorway, but I could...

Lighting Techniques for inside

Wonderdawg

7

2 yearsron0987 (607): Dan, I understand what you are saying about the first scan and using a grey scale to set the WB but with wide range of areas covered I do not see that working. Because if you set it for a Kitchen that could have fluorescent, halogen and or led lights then move to an area that has incandescent or natural light which would again throw the balance off. I think that overall it is good. But I have noticed this being an issue when I moved from...

Why I Shot 300+ Scans for this Model + Risks

DanSmigrod

14

2 yearsAdamplatinumHD (31): Thanks @DanSmigod Great advice!!

Exterior Scan Issues

GarySnyder

22

2 yearsGarySnyder (1228): Hi Ron I had the very same issues especially with the 180 degrees to black. If you didn't know what was going on you would almost be lost in space as there is nothing unless you are aware you need to turn around and see the other half of the scan. I wonder if there has been some losses on their development team and the staff who are now developing the capture app are not as good and what we're seeing as well as paying the prices are these...

Matterport Capture App Wish List

DanSmigrod

67

2 yearsDigishotz (25): Sort order for models at MyMatterport should have option for ascending or descending this way models by creation date will show latest ones first if you so choose.CS

Don't start a scan outside!

rpetersn

12

2 yearsGarySnyder (1228): It would appear that the most recent update to the capture app or camera have increased the sensitivity to IR as well as letting the capture app accept scans that should have been rejected (cant's access the circles). This is discussed in detail in the forum below. http://forum.we-get-around.com/topic/403/exterior-scan-issues/#20 Where I experienced the very same issues. There's a very good response from Glenn at MP who states that it's now...

Black lines

CKC

42

2 yearsCKC (76): Will keep you guys posted as the debugging proceeds. Hopefully no one will get affected!

Rescanning

CKC

5

2 yearsDanSmigrod (10966): @Mikesobay both remain. In 3D Workshop, disable scans you do not want walkable. Dan

Upload process for scans Q

smcclell

10

2 yearsCarlosFHdz (538): Yes, trimming is done while scanning, on the iPad. You can trim once the scan is completed too, from the iPad. Here's a video MP published on how to Scan a space. LINK You can add tags or name to a room using the workshop view function; however, measurements and tags are only viewable using the work shop view.

Screen Capturing Showcase Video

JamieSher

24

2 yearsJamie (1525): very nice Alex. Love that the rings are gone :)

iPad Air 1 vs iPad Air 2

JamieSher

9

2 yearsProperty3dNZ (373): Hi @alegonzabot - sorry I should have clarified - I mean loading per scan - incredible difference!

Long winding staircase

CKC

12

2 yearsRenderingSpace (601): I'm curious if any of you have had this problem after the Capture 2.1.1 update. In the email we got from MP on May 13th it said the number one improvement is: "Scans are only aligned against other scans on the same floor (or the preceding successful scan), to prevent false alignment between distinct but similar-looking floors." I don't know if this is related but hopefully they're working on getting out the glitches. I've had this...

MP Capture App Kept Crashing Out

GarySnyder

10

2 yearsGarySnyder (1228): Update from Bob at MP support Hello Gary, I suspect you have already heard this through the grapevine but since it had been a few days since we chatted thought i would update you directly. While there continues to be investigation into the cause of this issue, there is some indication that it is memory related. Engineering is currently working on some improvements in this area which will likely make their way into the next release of the...

Camera Refused to See Any Additional Scans

GarySnyder

39

2 yearsGarySnyder (1228): UPDATE: Just finished a job that took 290 scans to complete 197 scans. The same problem cropped up several time again. Thanks goodness I knew what to look out for this time or I would have bee screwed In so far as the new update which I had uploaded before the shoot it did no good so everyone please be aware if scans go missing look at your entire mini-map and I'm sure you will find the missing scan. Then delete the scan and move closed to the...

Uploading multi floors

CKC

4

2 yearsJamie (1525): Use the arrows and 3 floors on the screen, bottom right. They will change between the floors Click on them all and it will display all floors together

Adding location links to a scan

Jamie

6

2 yearsvirtualshowingsla (13): Hi, I have been using Marcel's portal for some time.. It is great.. I couldn't see operating my matterport business without it. Thanks Marcel!!

People in the Scan

GarySnyder

21

2 yearstxgreg66 (49): @tim I checked the display on my ipad4 so I know iOS works. I presume you can see other scans so this is beyond my support capabilities

problem with uploading missing ONE FLOOR

3dvirtueletour

3

2 yearsGarySnyder (1228): @3dvirtueletour it would appear that Showcase (SC) has combined some of your ground floor scan locations (the circles) with your first floor so the SC is confused. I would suggest removing the scan locations that are confusing SC and see if that solves your problem. These scan locations appear to be near the big carpeted open lounge area. Please let us know how you make out. Gary

Do You Need WiFi to Scan a Remote Location?

CKC

13

2 yearsJamie (1525): I think the aliens on the far side of the moon might take the camera and reverse engineer it. Hey maybe that's a good thing, we can have our upgrades then

Add music to model

Canada

9

2 yearsMarcel (271): Yeah especially on an ipad in Australia when giving a demo to 20 agents on a big screen. :S

Caves: 230 feet (70m) below the surface

Jacques

19

2 yearsPixelFig (1): Jacques - Greetings from the Var. Your question reminded me of MIT research in this video - http://bits.blogs.nytimes.com/2013/02/27/scientists-uncover-invisible-motion-in-video/?_r=0 It does not use scanning technology as such but accentuated video or timelapse could prove to be cheaper than laser tech.

Won't upload

Canada

12

2 yearsMat (22): It sorted itself out. After 2 hours of sitting in Limbo, the upload % has started to increase.

iPad 2

CKC

1

2 yearsCKC (76): Hi there, Did anyone ever try working with an iPad2? Would it work? Thanks a lot

25,000 sq/ft

TrueSpaces

8

2 yearsDanSmigrod (10966): @TripleSpaced Wow! I wonder if 25,000 sf is the record. I recently created this 16,000 sf model with 212 scans. (I probably shot nearly 400 scans; duplicated the model then deleted until I was at about 280 scans and then deactivated scans until I was at 212. I had managed our client's expectations that we might need to deliver as two separate models since officially Matterport supports up to 10,000 sf and update 200 scans. Plus, manage...

banister alignment

PieroBortolot

19

2 yearsdfellars (52): I have not had chance to speak with Matterport yet, but after going through some of my old scans and I think I know the problem. It is not where it stitches the 6 images together, but where the 3 images that make up each of those six images are stitched together. The Matterport camera is actually 3 separate camera units, each with three sensors. The higher resolution showcase images have to be stitched together top to bottom, before they can...

Issues with Capture

JakeRees

10

2 yearsDanSmigrod (10966): @judysmithre @Tim I got the wobble message while positioning the camera on top of a bed: a different way to generate this message. :cool: (By placing a flat board on the bed, I was able to get the scan I wanted.) https://my.matterport.com/models/YtVn3jUVoNv

model doesnt upload :(

Kracka60

4

2 yearsKracka60 (73): Hi Cindie Thanks for the reply and tip as it did the job. A quite reboot and logout and it fixed the problem.

Matterport By The Numbers

DanSmigrod

4

2 yearsJamie (1525): Accuracy isn't 1" I measure with laser and I checked the same point the other day and a 50 foot measurement was off by 11 inches. This isn't within standard measuring tolerance

Rotation / Spin Not Functioning on Models

MBell

9

2 yearsMBell (4): Thats ashame, I am a proud supporter and tech nerd, and for me to hold down a right click on a macbook pro to tour would never cross my mind...

Complete model of outdoor location

Canada

6

2 yearsCanada (10): Once again ! Thanks for the help

How much do you charge for scans?

smaclenn

7

2 yearsTim (355): Haha, bit heavy whilst @ Foo Fighters! I sent you a PM...

Temperatures

Canada

2

2 yearsDanSmigrod (10966): @Canada Welcome to the Forum. Please see the Matterport User Group Forum thread: Capture at Night in the C-O-L-D Thanks, Dan

300 DPI

jessetutt

3

2 yearsjessetutt (67): Me too! Upsizing a large monitor screenshot is the only solution I have found...

New 3D Video Capture Rig

GarySnyder

2

3 yearsTim (355): Yeah, looked into this 9 months ago and many go pros aren't cheap, the device itself had bad reviews from those who paid and used it and there were some sync issues that made the whole process a bit of a nightmare...

Banding

sdubose99

3

3 yearsDanSmigrod (10966): @sdubose99 Matterport support writes (26 November 2014) .... "Good Diagnoses. As you suspected the banding is cause by the florescent lights, specifically older magnetic ballast florescent lights. There is a bug logged against this issue, though it is unclear when the resolution will be available."

Capture Outdoors at Night

DanSmigrod

19

3 yearssdubose99 (76): How about Home Depot http://www.homedepot.com/p/Empire-1-3-8-in-Bull-Eye-Level-3604/100147382

Glass issues?

sdubose99

14

3 yearssdubose99 (76): Thanks again everyone... today we had another one give us minor trouble in a room with reflective surfaces. Glossy floor near windows, and glossy granite counters. Not marking windows right away seems to have been the issue... after he started marking windows, the syncs got better. Supported by Bob at Matterport: "Certainly if there are many reflective surfaces within the home and brightness changes could affect the alignment ability. I...

Very large home... how to?

sdubose99

8

3 yearssdubose99 (76): You guys are great... Here's what Bob at Matterport came back with, which reflects the same info you gave: "200 sweeps per model is the current official maximum number of scans per model. While its not a hard stop, it does have technical merit. Basically it was determined that a 200 sweep model was the maximum sized model that could be reliably / repeatedly processed and viewed without issue. While it is possible to go higher, its beyond...