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Help- Tours not uploading- upload stating at 0%8021

stephdolloff private msg quote post Address this user

Hi everyone, very weird my tours are not uploading. The iPad is staying at 0%. I’ve never had this trouble before, I am hooked up to internet and turned it on and off multiple times and tried to change windows/ trim and reupload. Nothing is working. Anyone see this before?
Post 1 IP   flag post
BrianAshley private msg quote post Address this user
If you’ve totally turned off iPad and shut all apps down, suggest do a FULL backup to iTunes and Icloud, then hard reset of iPad.
Then restore everything and try uploading again. Now all that said, I would wait until morning to do that in event this is a Matterport issue, as it should be resolved by then. Best wishes.
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RobertGalletta private msg quote post Address this user
I had the same thing happen to me last week...frustrating.

You'll have to backup your scans, delete the capture app and then re-load it into your iPad. Once you do that, you'll have to restart the upload process.

It's a nerve wracking process and it stinks but it may be the only way to get it going again. Hope it helps.

Post 3 IP   flag post
DanSmigrod private msg quote post Address this user

Help! My latest MP scan won't upload...

Post 4 IP   flag post
zsolt private msg quote post Address this user
just trigger with small modification.
Post 5 IP   flag post
60945 5 5
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