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Topics tagged with Urgent'

TitleAuthorPostsLast Post
Warning: Please DO NOT upgrade to Capture 3.0.4 until further notice. VTLV 10 2 monthsJwbuckl (280): Per Matterport Support within the last half hour, the issue has been fixed and updates may resume. UPDATE: This issue has been fixed! It's available in the general release version of the Capture App. Please update your App! Thank you everyone for your patience and understanding. ********************************* If you have already started the update and you get the error: "Unable to Update Existing Data", please select...
New update for capture ron0987 8 2 monthsTHRHHI (230): I use Imazing. Easy to use on my Windows machine. Just copied all the project files from the iPad to an external drive hooked to my PC.
Urgent: If you are using Matterport Capture (Beta) App via TestFlight DanSmigrod 1 2 monthsDanSmigrod (19062): URGENT From this WGAN Forum discussion .. Dan P.S. Much thanks to @THRHHI
Capture app won't open jscottsmith 14 2 monthsDanSmigrod (19062): @jscottsmith I agree with you about the bookkeeping. That said, I consider this "temporary" solution of 4+ years best for 98 percent of Matterport Service Providers. If iMazing works for you, that's great. Dan
Urgent: Is matterport processing down? [3:38 pm EDT Wed 3 April 2019] alirizacil 4 6 monthsalirizacil (123): Hi, Matterport support solved my problem. This is their replay. "Hi Aliriza, Regarding Sinpas Aqua Manors, sorry for the delay in processing. There is a bug that Engineering is working a fix. I went ahead and requeued your space for processing. " Thanks...
Matterport slow processing rzphotoman 6 6 monthsrzphotoman (1209): I did re-upload all 3 scans and they were finished in a few hours...the original 3 are still processing. Thanks everyone.
HELP! Matterport Pro 3D Cameras wont charge?? aerialpixels 4 7 monthsM_Wasserman (22): FYI, storing any equipment with batteries for extended periods of time, you want to charge or deplete them to about 50%. You never want them at 100, they can explode, and you don't want them at zero, because the cells will die.
Urgent: Duplicate and Original Matterport Disappear from App DanSmigrod 8 7 monthsbrianbenjamen (22): Thank you for your response , yes firmware is current.
Sensor Error - scan unable to complete due to sensor error. Jerry_D 12 8 monthsMetroplex360 (9206): I have seen all sorts of things and have owned many different Matterport Cameras. Support will often send you another camera to use before you send yours in. They are quite gracious if you are within your warranty, or the failure is on their part. I've sent in cameras that have started to not align well and outright fail. I've sent in a camera that worked beautifully looked like I threw it down a flight of stairs (because I threw it...
Question of the Day: Should Matterport publish a list of known issues? DanSmigrod 12 9 monthsDanSmigrod (19062): @Metroplex360 Thanks for sharing. Hi All, WGAN Standard and Premium Members get the free use of MPEmbed. Happy New Year, Dan
"Urgent! My Matterport Camera failed!!!" (We will loan you our Matterport!) DanSmigrod 4 9 monthsDanSmigrod (19062): @Metroplex360 Thank you. It’s really something Matterport should offer. Immense goodwill to enable scanning while repairing. For WGAN Basic, Standard and Premium Members that do not have a spare Matterport camera, this may be a good backup plan, just in case. Happy holidays, Dan
Urgent: Is Matterport Down (10:15 EDT Tuesday, 4 December 0218) Integratedman 6 10 monthsMatt19 (210): @Integratedman My thoughts exactly!
Matterport Big Camera Issues & Errors costing loss in revenue Gerhard 17 10 monthsgeemaps (67): Recently, I have a lot of problems. The time to transfer information from the camera to the iPad takes about a minute to a minute and a half. normal time 25 sec In addition, there are quite a few faults of improper placement of the scan in an inappropriate place. Two days ago at the beginning of the work everything went really slowly and each scan took more than a minute to pass and then straighten the lines. Instead of 30 minutes job it took me...
Urgent Advice Needed - Models Not Uploading Chemistrydoc 21 10 monthsDanSmigrod (19062): @Chemistrydoc From this WGAN Forum discussion: ✓ Matterport Big Camera Issues & Errors costing loss in revenue Anyone else experiencing this issue? Thanks, Dan
Matterport over-exposing issues rzphotoman 23 10 monthsJune (376): I have used the Theta V and was not happy with the quality. Maybe there is something better???
Help- Tours not uploading- upload stating at 0% stephdolloff 5 11 monthszsolt (52): just trigger with small modification.
Help! My latest MP scan won't upload... RobertGalletta 16 11 monthsDanSmigrod (19062): ABBA, Here we go again .... Help- Tours not uploading- upload stating at 0% Dan
Urgent: PLEASE HELP! On site...Matterport capture app crashing AlexTC54 9 1 yeariTours360VR (61): @AlexTC54 Had a similar issue last week that was deduced to be a bad scan that kept closing the capture app. Matterport Support advised me to reshoot the problem area with some overlapping scans as a new project. They were then able to stitch the two projects together.
URGENT. Matterport Capture Keeps Crashing! Help Please... Networker 13 1 yearNetworker (157): WGAN Pros, A follow up as promised. Yes, it's true. The little digital magical gremlins at Matterport can--and will go behind the scenes and splice two completely separate tours together. Note: I stopped on tour and started the next tour within a few feet of the first tour's finish. Let's give Dee J a round of applause for her digital trickery! Take a look. BTW, the walkthrough is flawless--just like I created as on complete tour. ...
Urgent: processing time today (3 July 2018)? ajabba 3 1 yearajabba (25): @Property3dNZ Thanks. I did call support and they actually called me back and said that occasionally happens. She started processing it again and it just took a few hours then.
Urgent: Matterport not opening OpenHouseOptics 3 1 yearJune (376): I had a issue after the camera update. I got a huge amount of misalignments. Ended up having to treat the floors as two different properties and Dee combined them as one for me. Only happened the once and I had used it several times before it did that and with no problem. I realize that is not the same issue but contact support and run it by them. I also did not upgrade my iPad firmware as it is not a newer model and everything I read said the...
Camera Battery not charging... Lbelland 14 1 yearCKC (85): Looks like I am having a similar issue to Lawrence's....
Matterport hardware - damaged mainboard - Can you help? gustavovc 7 1 yearDanSmigrod (19062): @gustavovc Thanks for keeping us posted. Dan
New Capture App and firmware update crashing tocha 6 1 yearVirtualView (25): What model is your iPad? Maybe it doesn't have enough memory for the speed that you are moving at?
Urgent: Matterport Capture App Crashing! Networker 6 1 yearNetworker (157): @rko1, @DanSmigrod WOW! Thanks. The checklist will come in handy. Also, I did not either reboot the camera nor did I erase a few scans. Is it just me or, should Matterport be working diligently for these types of issues, not to be happening?
Major Alignment issues: Fast Scan Related? pixelray 11 1 yearShakoure (270): @pixelray ...This won't be much help if you've already covered it, but... If you haven't gotten and installed the updated bug fix to the first fast-capture firmware upgrade, then your alignment issues might be related to the bugs found in that first upgrade.
Snapshots slow to arrive via email? Queen_City_3D 9 1 yearQueen_City_3D (2445): The pics I selected for download yesterday showed up 3 hours later. I downloaded some others later and it was less than 20 seconds, so I don't know what was off the first time!
Urgent: Gigantic ooppps on matterport s part 3dshowcaseuk 9 1 year3dVuz (313): Relax people. Could have been worse. Shit happens and we move forward. Breathe
Urgent: error 503 certificate expired? JCHAFE 6 1 yearRadie842 (243):
Capture Software crashing suncoastskyview 2 1 yearBrettMtn (106): Have you updated the firmware recently? I had a similar issue the other day after updating to the latest firmware. It was taking forever to transfer after each scan and although mine wasn't crashing, it would get an error saying I was too far from the previous scan point (which I usually wasn't). Ended up shutting everything off and restarting both the ipad and camera and it seemed to help. Was able to finish the rest of the tour with very few...
Alignment issues, advice required angusnorriss 10 1 yearangusnorriss (464): Most helpful thank you. I can’t seem to exit the downstairs living room and enter the hallway by the front door. I can only enter the living from the other direction via the front main entrance of the house. Any reasons why? Lack of scans in that area?
Urgent: Upload Hanging at 0% .SWL File MIA DanSmigrod 4 2 yearsrzphotoman (1209): Thanks, good info for everyone to know.
Connectivity Problems - Ricoh Theta V Snap 11 2 yearsSnap (187): Thank you @VTLV. I will have a look. @DanSmigrod the 360 camera question was meant for everyone including yourself who gave me feedback on the Ricoh Theta V. I was hoping to get opinions from people who actually use their camera of choice to help avoid those products that have known technical problems. I would presume that a DSLR is the best option for quality but being unfamiliar with the process, it sounds like a lot of backend work,...
Matterport 360 views in separate scan virtuallyreal 11 2 yearsvirtuallyreal (22): Nope sorry - client wants to keep it confidential!
URL working for some but not others kaybaum 2 2 yearsDanSmigrod (19062): @kaybaum The link works for me. Perhaps a period or other character got added to the end of the URL? Also, are you using address specific websites that point to the URL? They cost less than $4 for a year and many either bundle or up-sell for $25 or $49. Plus, great link for a magazine. Much better than the Matterport URL :cool: One of our examples ... ✓ WGAN-TV: How to Create a Vanity URL, and ... Best, Dan
Update your site plugins tonight ASAP GlennTremain 1 2 yearsGlennTremain (1791): and post this on your facebook to help your agents
Matterport Pro2 "Wifi Fault" Error firoze 20 2 yearsfiroze (25): Yes, this was one of my suggestions after the second camera failed... but didn't push it much cos no one knew at that time, what was causing that error on pro2. After they diagnosed it, took them around 2 weeks to realize that firmware update is not going to come out soon so they sent the pro.
Matterport Capture app crashing dtavres 4 2 yearsDanSmigrod (19062): @dtavres Hmmmmmmm.... What does Matterport say? (3:30 am in Atlanta. Going back to ZZZzzzzz.... Dan
URGENT: Matterport Workshop Not Loading DanSmigrod 22 2 yearsmori (708): Have also experienced some issues. maybe more important: the platform seems to show issues on reuploads and duplicates and adds these when renamed or corrected as new spaces and I guess MP wants to charge them. I am really worried about MP future when I have a closer look at their development speed, quality of code & platform services. Looks like they get a 2nd Soundcloud. Soundcloud is a bad example showing how fast 100 millions...
Matterport Cloud "Saving" to Pause 12 July DanSmigrod 6 2 yearsQueen_City_3D (2445): Ugh... still can't edit details, save any snapshots or do anything else in workshop as I'm getting a "read only" error message too. ... 6:23pst currently and counting.... EDIT.... 6:42 pst and it seems to (finally) be working now.
Matterport Capture App Shutting Down: Update Invelop 9 2 yearsRadie842 (243): What's MSC?
Matterport Capture App Shutting Down Invelop 6 2 yearsInvelop (121): Update - figured it out by virtue of extensive troubleshooting, updating, power cycling, etc.
Urgent The Mark FeatInCapture App Not Woking abalkhail 12 2 yearsabalkhail (40): @DannyBasting yes we have, but we get an error -11 even on the duplicate model.
Urgent: Do NOT Update Matterport Capture App DanSmigrod 17 2 yearsDanSmigrod (19062): Matterport Newsletter to all Camera owners today (Wednesday, 21 June 2017) includes this item: New Capture App - 2.3.2 Last week, we released a new version of the Capture app which supports the new Pro2 camera, improves scan preview performance, and enables iOS location services. Version 2.3.1 had an issue that in rare instances may have caused some of your scans to have misplaced markers (trims, windows, etc.) or mixed scans from...
Matterport Hardware Sensor error - help! Rootsyloops 13 2 yearsFlightMedia (73): @kenangiguere I had the same issue when we last used our's. Internals went without a problem I wanted to try taking the scan outside on the decking, it was an overcast day but could not get the camera to align after 3/4 attempts at different heights though I'll carry out a few 360's instead, on the second 360 this same fault came up and the camera froze, rebooted and still no joy so abandoned it as a waist of time.
Urgent help needed [8:45 pm Tokyo Time) 3dshowcaseuk 16 2 yearsmp2fp (409): Great - good luck with the rest of the scan :)
Matterport Camera indicates Hardware Error GoneCoastalSC 20 3 years3DSense (4): I had the same issue today with my camera. It only managed to do a half turn and seized up. Hardware error - motor fault or similar. I finished the scan and wanted to do some 360 outside shots, when it happened. Will contact Matterport ASAP. Any tips dealing with the support?
Matterport Camera Error Sensor Fault PANOPTICMOTION 1 3 yearsPANOPTICMOTION (19): Hi, We have had an error message showing - Hardware Error - Sensor Fault.... The camera will not not work even after rebooting several times. Has anyone had any experience with this? The camera has not been dropped or abused before anyone asked. It has however been working almost non stop for the last 7 weeks, so not sure if its just not built to last as a full on commercial tool!?
Urgent: do NOT update iPad iOS v9.3.2 DanSmigrod 14 3 yearsBayAreaAdam (70): @DanSmigrod Thank you, Dan!
Urgent onsite with Camera Issue THRHHI 9 3 yearsNoel (94): hum, "known problem" so who pays for the freight to send back? Sound like warranty issue, faulty product! Are there more local service centres around the world?