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3D ShowcaseAdvicebugproblemUrgent

Major Alignment issues: Fast Scan Related?6711

Basic
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pixelray private msg quote post Address this user
It seems that ever since they enabled the fast scan, I am having way too many alignment problems. I can not get scans to take 3 and 4 ft away from the last scan. I start scans sometimes and the process won't even complete - it never even gets to the alignment step. There are major issues going on it seems and it got even worse after the last update...anyone else having issues?
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TrustedPhotoDC private msg quote post Address this user
Love the fast scan. Pro2/iPad Pro 10.5
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pixelray private msg quote post Address this user
I would love it too if I didn't have 30 failed scans out of 100...kinda defeats the purpose
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TrustedPhotoDC private msg quote post Address this user
The kit can make the difference. You should also send your data in so engineering can see if your cameras are out of alignment.
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ron0987 private msg quote post Address this user
That does not sound good and I would definitely contact support, to get feed back from them.
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DaK private msg quote post Address this user
I’ve been meaning to post about it but I’ve been lazy. I’m experiencing the same thing. And eve stranger, because it’s faster I can get a few scans ahead and when it finally catches up, it will give me a misalignment on the first scan but the one or two after, even though they should have never aligned because the first scanned failed... will align. Figure that one out!
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frstbubble private msg quote post Address this user
@pixelray and @DaK What iPad and camera are you using. I have heard the Pro 1's sometimes has trouble transferring the data fast enough.
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DaK private msg quote post Address this user
Pro 1 and mini 3. This is a recent problem. Last month or two at most.
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pixelray private msg quote post Address this user
Ipad pro and pro1
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frstbubble private msg quote post Address this user
It might have to do with transfer rate from the pro 1. They say if you are having alignment issues to turn off fast capture.
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Shakoure private msg quote post Address this user
@pixelray ...This won't be much help if you've already covered it, but... If you haven't gotten and installed the updated bug fix to the first fast-capture firmware upgrade, then your alignment issues might be related to the bugs found in that first upgrade.
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51023 11 11
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