Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 47,874 Page Views | 12,173 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,905  |  Total Topics: 9,447
5,240 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
3603D ShowcasebugPro2Safari

How Do I get Safari NOT' to blow out Tours?6355

advancedhdr private msg quote post Address this user
Does anyone know how to correct SAFARI browser for MP tours?

Being a Mac guy, I kinda do everything Mac. For Safari to Siri, iPad to IOS.

I have always used Safari. As I type this, I am using Version 11.0.3 (13604.5.6)

When I open a space, it seems that Matterport is BLOWN OUT or Bleached!!!


However, when comparing to Firefox or Chrome, it looks great!!!

Here is an exterior shot taken in sunlight against very light travertine.
( snap shot borrowed from one of Harlan tours with lots of WHITE MARBLE or TRAVERTINE )





Post 1 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user

Does this help?

We Get Around Network Forum discussion ...

Alert for Safari Users|Burnt white showcase
Bad Image Quality in Showcase - all models

Both of the above WGAN Forum discussions were started by @LeventeSolczi


Post 2 IP   flag post
immersivespaces private msg quote post Address this user
I actually contacted Apple about this a while ago after about a week of back and forth with Matterport... Apple support said it has to do with the image encoding done by Matterport that renders wrong when it is read into WebGL. It is a Matterport issue according to them, but when you contact Matterport they blame Apple. Translation: Nothing is being done on either side.
Post 3 IP   flag post
HarlanHambright private msg quote post Address this user
Safari on Left, Chrome on right. No difference.
Post 4 IP   flag post
Helen private msg quote post Address this user
On my Mac Book with safari tours are fine. On my iMac tours are blown out?
Post 5 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user
Originally Posted by @Metroplex360
Because I think I can fix it.

Please send me a screen capture that shows the tour too bright ...
Post 6 IP   flag post
3rd Party
Metroplex360 private msg quote post Address this user
The problem is with Safari 11.0.2. SketchFab are also experiencing it. It is an Apple bug -- however, I think I know a fix that will at least make it tolerable... working on it.
Post 7 IP   flag post
61654 7 7
This topic is archived. Start new topic?