Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Photographers
and Real Estate Agents
thinking about adding 24/7
Open House Virtual Tours

will succeed faster with
Virtual Tour Pro
Course
by Ben Claremont”
— Dan Smigrod, WGAN Founder
Coupon Code WGANVTP
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 966 Unique Visitors
6,333 WGAN Members in 136 Countries
Last 30 Days: 118,296 Page Views | 30,208 Unique Visitors | 163 New Members
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
Show & Tour Property Websites and S&T
Project Delivery Demo with Josh Mais
WGAN-TV: Coming Up
Live at 5
5 pm EDT (GMT -5)
Thursday, June 18, 2020
Save the Date WGAN-TV Program Schedule | Need Help? | Podcast
GuaranteeMarketingPricingQuestion of the DayStrategy

Question of the Day: Should you publish a 100% Money Back Guarantee Offer?9685

WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user

Screen Grab courtesy of Really Inside ™ / 3DTexas.com (@3DTEXAS)


Hi All,

The WGAN Forum Question of the Day for Wednesday, 26 June 2019:

Should you publish a 100% Money Back Guarantee Offer?

This question was inspired by the the 100% Money Back Guarantee Offer by Frisco, Texas-based Really Inside ™ / 3DTexas.com (@3DTEXAS) See screen grab above.

Best,

Dan
Post 1 IP   flag post
Standard
Member
Bon Secour, AL
Chemistrydoc private msg quote post Address this user
In my opinion, no. In another business endeavor, I was a subcontractor to a large (orange) big box store, who offered that. Of course, if the customer wasn't 100% happy, this fell on us to correct. Often, the problem was not with what we did, but with unduly high expectations placed by the big box sales rep.

With a product that is very subjective, this opens you up to all kinds of subjective issues, and no one feels good at the end of the day. I handle any issues (and they've been nearly non-existent) on a case-by-case basis.

KF
Post 2 IP   flag post
bryanhscott private msg quote post Address this user
@DanSmigrod

100% Money Back v. 100% Satisfaction Guarantee. Both say essentially the same thing (more or less), but one approach (to me) is clearly more acceptable than the other...

Having been in the service business in one form or another for 40+ years (all service-based), I can safely (and, thankfully) attest that most Customers do not select a supplier/vendor based on availability of a 100% Money Back Guarantee. In fact, arguably, this can invite scammers of certain services or products to your door, so I don't even wish to set the expectation that you can negotiate me out of 100% of my service fees, because that is how I make my living. As well, it should be noted that excellent communication involves at least 2, one of both sides of the table. As such, both have responsibilities to communicate, clarify and confirm, before moving forward.

Notwithstanding the above, as we all know, what they clearly expect is satisfaction and a reasonable price v. value relationship. That said, I have no issues providing a "100% Satisfaction Guarantee", but with stipulations in my T & C's that give me, as provider, an opportunity to Make It Right, (sorry, sounds like another episode of DIY's "Holmes Makes It Right", within a reasonable timeframe (say, 24 hours), or refund that portion of the work, which as agreed by both parties, is unacceptable.

Under the above scenario, if it turns out that the unacceptable portion is 100%, then it is what it is. However, in my opinion, any Customer who gets to this point can be considered a failure on the part of both, which is also unacceptable on some level.
Post 3 IP   flag post
71559 3 3
This topic is archived. Start new topic?