Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
WGAN-TV Training U
(in Matterport)
  • 30+ Matterport and Related Courses
  • 20+ Subject 'Matter' Expert Instructors
  • 10+ Topics such as Scanning, Workshop, Marketing, WP3D Models, CAPTUR3D
Free with WGAN Standard Membership
Last 30 Days: 55,906 Page Views | 13,240 Visitors | 90 New Members
WGAN Knowledge Base | Total Posts: 62,887  |  Total Topics: 9,848
5,438 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
A Matterport Customer Journey: Jeff Nitschke
with CaptureNW | North Idaho/Washington
WGAN-TV: Coming Up
Live at 5
Live at 5 | 5 pm EST (GMT -4)
Thursday, 5 December 2019
Ask Your Question On-Air WGAN-TV Program Schedule | Need Help? | Podcast
AdviceScanTipsTrimming

Matterport trimming issues8009

Basic
Member
Liam_Tayler private msg quote post Address this user
Hello all,

I have had countless trimming issues over time... recently, despite spending hours trimming a large property, the trim lines don't 'take' and although they are there, the dollhouse isn't trimmed.

Most recently, all the trim marks from a floor just disappeared!!! really frustrating. Has anybody else had these issues?

Thanks

Liam
Post 1 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Liam_Tayler

Can you post the mini-map showing the trim and the post the Model?

Dan
Post 2 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Liam_Tayler

Would love to see an example of the trimming in a mini-map screen grab versus the Matterport 3D Tour (where it is not trimming).

Best,

Dan
Post 3 IP   flag post
Basic
Member
Liam_Tayler private msg quote post Address this user
Hi Dan,.

I have been out for the day, but here is the image of the map and the trims.

However, Super-Dee from support did respond and she said she will trim them for me, so I am just waiting for her update.

Yours,

Liam

Post 4 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Liam_Tayler

Perfect trim work. Should have worked.

Nice that she will do for you, but this should not be the process!

I wonder if you added a REMOVE TRIM line, if that would help, but should not be necessary.

Dan
Post 5 IP   flag post
Basic
Member
Liam_Tayler private msg quote post Address this user
This isn't the first time it has happened - the fix I have used in the past is to go in, adjust the trim marks and re-upload until it actually works, but talking to Dee should get it fixed faster, especially since it takes 8-10 hours to process!!


I agree though, this should not happen. I was wondering if it had something to do with the trim marks being too close to a scan point, but it doesn't seem to make any difference.
Post 6 IP   flag post
Standard
Member
rzphotoman private msg quote post Address this user
I have been having the same issues on a couple of scans. Haven't contacted Matterport support yet, but you're right Dan, that shouldn't be necessary.
Post 7 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Liam_Tayler

So @rzphotoman is at least one other Pro that is having the same problem.

Hopefully, Matterport can figure-out what's up. This needs to be a rock-solid, automated process with out the need for manual intervention of changing a trim line and trying again.

Enjoy your weekend,

Dan
Post 8 IP   flag post
63670 8 8
This topic is archived. Start new topic?
destitute