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JAX1979 private msg quote post Address this user
Hi,

Matterport user in the UK, I have a pro 2 camera.

I am finding it difficult to scan past 2 or 3 feet per scan, is this normal? How far between scan can you get?

Its not occasionally its everytime i scan a house, also in the UK we have pretty small dark houses so UV rays are not an issue.

It seems to be getting worse.

Would it be the camera or the software? Or is this just the way it is?

Its getting so bad i am thinking of binning it!
Post 1 IP   flag post
June private msg quote post Address this user
Have you done the firmware update? I take my scans every 5’ or so.
Post 2 IP   flag post
JAX1979 private msg quote post Address this user
Yep done the updates,

Been having the problem for last 6 months but struggled on just accepting it.

Starting to think an issue with the camera not me
Post 3 IP   flag post
June private msg quote post Address this user
What does Matterport Support say? If you have another Matterport user in your area maybe you can ask them to try it out on it their iPad to help narrow down the issue. Or find someone with an iPad that will let you download the capture app and try it out. That way you will know it’s the vame for sure.
Post 4 IP   flag post
June private msg quote post Address this user
That was supposed to say camera not vame
Post 5 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@JAX1979

Are you using Matterport fast capture?

Please see this WGAN Forum discussion about a known issue with Matterport Fast Capture:

Question of the Day: Any reason not to use Matterport Fast Capture?

Does this apply to you?

Best,

Dan
Post 6 IP   flag post
mcuddy private msg quote post Address this user
Another UK user I worked with had this, was a hardware issue. MP replaced the camera.
Post 7 IP   flag post
52066 7 7
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