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ProblemProcessing Time

Unacceptable Matterport Processing times7773

Standard
Member
fotoguy private msg quote post Address this user
It took 9 hours for MP to process an 1800sq/Ft House. Matterport, if you are lisenting,this is unacceptable!!
Post 1 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
Hi All,

Anyone else with a similar experience in the last 24 hours?

Thanks,

Dan

@fotoguy Matterport reads every word of the WGAN Forum...
Post 2 IP   flag post
Basic
Member
HarlanHambright private msg quote post Address this user
My huge whole island job with 300 scans, half blk, took over 24 hours. I’m patient.
Post 3 IP   flag post
Standard
Member
June private msg quote post Address this user
If I upload them at the end of the day I get them in the morning usually, which works for me. One thing that would be nice is if you are having some kind of problem, that there was a way to make it urgent to get a quick response. When I need an answer quickly it’s frustrating to wait. Especially if it’s a glitch in the system and you have been trying everything to fix it yourself, unaware of that.
Post 4 IP   flag post
Riaan private msg quote post Address this user
Also experienced very slow processing time in the last 24 hours.
Post 5 IP   flag post
Standard
Member
leonvanzweel private msg quote post Address this user
Last night I uploaded a tour to CUPIX at about 11.30pm to process overnight, but my email advising me that it is ready to edit came at 11.56. Not bad, I thought. Not bad at all.
Post 6 IP   flag post
mike02h private msg quote post Address this user
If you think that's bad, I just scanned a condo yesterday at around noon + uploaded. 19 Scans. It's been 30+ hours. No replies from Matterport.
Post 7 IP   flag post
59455 7 7
destitute