Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 48,209 Page Views | 12,218 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,909  |  Total Topics: 9,448
5,240 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
ProblemProcessing Time

Unacceptable Matterport Processing times7773

fotoguy private msg quote post Address this user
It took 9 hours for MP to process an 1800sq/Ft House. Matterport, if you are lisenting,this is unacceptable!!
Post 1 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user
Hi All,

Anyone else with a similar experience in the last 24 hours?



@fotoguy Matterport reads every word of the WGAN Forum...
Post 2 IP   flag post
HarlanHambright private msg quote post Address this user
My huge whole island job with 300 scans, half blk, took over 24 hours. I’m patient.
Post 3 IP   flag post
June private msg quote post Address this user
If I upload them at the end of the day I get them in the morning usually, which works for me. One thing that would be nice is if you are having some kind of problem, that there was a way to make it urgent to get a quick response. When I need an answer quickly it’s frustrating to wait. Especially if it’s a glitch in the system and you have been trying everything to fix it yourself, unaware of that.
Post 4 IP   flag post
Riaan private msg quote post Address this user
Also experienced very slow processing time in the last 24 hours.
Post 5 IP   flag post
leonvanzweel private msg quote post Address this user
Last night I uploaded a tour to CUPIX at about 11.30pm to process overnight, but my email advising me that it is ready to edit came at 11.56. Not bad, I thought. Not bad at all.
Post 6 IP   flag post
mike02h private msg quote post Address this user
If you think that's bad, I just scanned a condo yesterday at around noon + uploaded. 19 Scans. It's been 30+ hours. No replies from Matterport.
Post 7 IP   flag post
61658 7 7
This topic is archived. Start new topic?