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Problems on mobile platforms610

Morten private msg quote post Address this user
G'day all,

I am noticing issues using the latest Showcase on mobile platforms.

I am not able to select hotspots from the 'dollhouse' or 'floor plan' view. No matter where I select, it is returning to the same internal pano position.

Is anyone else seeing this? I have tried on several models with my Samsung Note 4 and iPad iOS 8.4.1

Regards,

Morten
Post 1 IP   flag post
Mikesobay private msg quote post Address this user
Using iPad 2 and current iOS, when selecting a location in both Dollhouse and Floor Plan I am placed in a random location, but always on the ground floor.
Post 2 IP   flag post
ron0987 private msg quote post Address this user
I have had no problem with my Samsung Galaxy Phone.

Ron
Post 3 IP   flag post
Rik private msg quote post Address this user
I have the same problem on my iPad Air2 lately. From the dollhouse or floor plan it doesn't go to the selected hot spot. It goes back to the same location. Not a very unique selling point during a sales presentation. Gladly most people are to impressed to notice, but it feels a bit awkward when you mention this.
Post 4 IP   flag post
Morten private msg quote post Address this user
I have lodged a support ticket and will let you know how it goes.

Morten.
Post 5 IP   flag post
josephthomp private msg quote post Address this user
I have the same issue on mobile and tablet. When selecting a position via floor plan or dollhouse view it takes me back to the position I was in previously or an adjacent one.

I also filed a support ticket and will post any updates I get.

Using: Galaxy Note 4 & iPad Air 2
Post 6 IP   flag post
josephthomp private msg quote post Address this user
I received a message back from Matterport this morning. The issue is fixed as if today.
Post 7 IP   flag post
Morten private msg quote post Address this user
Good news!

Although I haven't received a support ticket reply - I can confirm that the issue seems to be resolved for me.
Post 8 IP   flag post
Rik private msg quote post Address this user
Problem seems to be resolve here too. Happy about it
Post 9 IP   flag post
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