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3D ShowcaseproblemWorkshop

Workshop problem with huge model5437

alirizacil private msg quote post Address this user
Hi folks,
I have captured a 4000 m2 factory with 301 scan and succed to process. There is no problem to navigate it on mobile or desktop. However, i can not edit it at workshop to make a highlite real, add mattertag, etc.
Has anyone had same problem even ─▒ have fairly fast ┼čnternet connection. Any idea about what to do?
(I have requested suport from matterport as well)



Thanks...
Ali
Post 1 IP   flag post
Bale100 private msg quote post Address this user
Hi Ali,

I've edited several slightly over 300 scans without any issues although I do sometimes find Chrome to be faster at loading workshop than Safari.

Have you tried loading workshop in a different web browser or on a different computer?

Also try clearing the cache & history on the browser.

Regards,

Richard
Post 2 IP   flag post
Standard
Member
Olivius private msg quote post Address this user
Hi Ali,

Sure it's large but load normaly in the workshop my side... but take huge amount of memomy (around 1 GB)...

For info i'm using chrome as well.

Regards,

Olivier
Post 3 IP   flag post
alirizacil private msg quote post Address this user
Thanks @Bale100 and @Olivius.
Matterport support suggests same, I may need more memory space in my computer.

Best regards...
Ali
Post 4 IP   flag post
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