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3D ShowcaseproblemWorkshop

Workshop problem with huge model5437

alirizacil private msg quote post Address this user
Hi folks,
I have captured a 4000 m2 factory with 301 scan and succed to process. There is no problem to navigate it on mobile or desktop. However, i can not edit it at workshop to make a highlite real, add mattertag, etc.
Has anyone had same problem even ─▒ have fairly fast ┼čnternet connection. Any idea about what to do?
(I have requested suport from matterport as well)



Thanks...
Ali
Post 1 IP   flag post
Bale100 private msg quote post Address this user
Hi Ali,

I've edited several slightly over 300 scans without any issues although I do sometimes find Chrome to be faster at loading workshop than Safari.

Have you tried loading workshop in a different web browser or on a different computer?

Also try clearing the cache & history on the browser.

Regards,

Richard
Post 2 IP   flag post
Olivius private msg quote post Address this user
Hi Ali,

Sure it's large but load normaly in the workshop my side... but take huge amount of memomy (around 1 GB)...

For info i'm using chrome as well.

Regards,

Olivier
Post 3 IP   flag post
alirizacil private msg quote post Address this user
Thanks @Bale100 and @Olivius.
Matterport support suggests same, I may need more memory space in my computer.

Best regards...
Ali
Post 4 IP   flag post
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