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Agent not happy with Still Images5420

leeverdon private msg quote post Address this user
I have a new real estate agent as a client, she loves Matterport. However, she is very disappointed with the still images. See her email below:

"I have finally had time to sit down and review the photos and needed to tell you that we are pretty disappointed in them. I love the Matterport VT, but I am just not at all happy with the photos. The angles are odd in many of them, there are several that are crooked or tilted, there are heavy shadows. I am just not happy with them. In addition, the interior shots are not very bright and many of them make the rooms seem quite small. Is the quality of the still shots just not the same as they are taken from the video rather than being an actual photo? I don't understand your process exactly so forgive my uneducated questions."

Thoughts?
Post 1 IP   flag post
3rd Party
Service
JonJ private msg quote post Address this user
Hi @leeverdon,

The snapshots taken from the Matterport camera do require some adjustments to make their quality sufficient for some agents. If you would like additional comments regarding photo composition, I would be happy to help you. Please PM me if you are interested. As far as photo processing, I would be happy to help with that as well. Please visit my website at PhotoSparc.com for additional information. I look forward to hearing from you.

Thank you,
Jon J
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justinv private msg quote post Address this user
@leeverdon

I only give snapshots to the cheapest of clients. I don't care who said what, they are not they are not replacements for professional dslr pictures.

Take pictures then let @JonJ do the post magic and your client will be happy.
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JonJ private msg quote post Address this user
Thanks for the vote of confidence @Justin!

For anyone starting out in real estate photography, I would be happy to chat with you and discuss what I do. Just send me a PM and we can schedule a time to chat.

Jon J
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WGAN Forum Founder DanSmigrod private msg quote post Address this user
@leeverdon

While We Get Around Atlanta does not typically provide any still photography, we do get clients that ask for the Matterport Snapshots.

In this example ....

www.8080jettferryroad.info

... Photo Sparc ( @JonJ ) did the Matterport SnapShots image enhancement of the still imagery (except for the client provided shots of the Barn).

Photo Sparc also did the Virtual Twilight Image, Virtual Staging images and Archilogic model.

Dan

P.S. We could not image providing Snapshots unless they were retouched (e.g. color saturation, remove the hose in the pool, add puffy clouds in a blue sky, etc.)

P.P.S. The Single Property Website is powered by WP3D Models; 2D schematic floor plans by Blue-Sketch.
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Queen_City_3D private msg quote post Address this user
@leeverdon Are you using a PRO1 or PRO2 camera?
Post 6 IP   flag post
leeverdon private msg quote post Address this user
The PRO1.
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pixelray private msg quote post Address this user
Matterport still images - JUST DONT DO IT.

They are horrible compared to professional photos. If you don't offer those yourself always tell clients to get the real deal from a real pro.

Even the pro2 images are bad in comparison to pro dslr shots if it is done correctly.
Post 8 IP   flag post
justinv private msg quote post Address this user
@JonJ

When I saw you remove the wall in the kitchen a few months ago, I knew you could handle photo editing!

The problem with using the matterport camera is you are not going to be in the correct places to get the angle. You will have to move it around just for snapshots. I would rather use my dslr for that!
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JonJ private msg quote post Address this user
@Justin,

I agree with you 100% regarding the limitations of the Matterport camera for stills, but if your client is unwilling to invest in traditional stills or if the MSP does not offer that service, Matterport snapshots is a viable alternative.

Having said that, it is my opinion that if an MSP is not offering traditional still photography, they are leaving money on the table. Not only that, but they are leaving the door open to another provider who is able to offer additional services to their client.

As I outlined in this thread, you can get started in real estate photography for under $1,000. In reality, it is possible to recoup the cost of this equipment within 5 to 10 shoots.
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jmurphy private msg quote post Address this user
I have a project in which they have asked for high resolution stills with 2,880 px on the wide side. This is French to me. Is this something thats possible from the still we are able to pull?
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JonJ private msg quote post Address this user
@jmurphy,

If you have a Pro 2 camera, it is possible to extract images from the virtual tour with a resolution of 8092px x 4552px. Just be sure to select the maximum resolution when downloading your snapshots.

I hope this helps!
Jon J
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jmurphy private msg quote post Address this user
I have the pro 1. Thanks for response that did help.
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JonJ private msg quote post Address this user
The Pro 1 is limited to 1920px x 1080px. I would encourage you to add traditional photography services to your offerings. It is a great way to generate additional revenue when Matterport services are not required/desired. And it is a great way to get your foot in the door to be able to upsell Matterport services down the road.
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pixelray private msg quote post Address this user
You won't be able to get the res out of your pro1 images that they are asking for. And beyond that, I personally would tell your clients moving forward that mp images don't compare to DSLR still shots and strongly urge you to offer professional photography. Maybe if you had a pro2, you could get get good stills of out if that but even then,a pro DSLR is preferred and will yield better results.
Post 15 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@leeverdon

Photo Spharc (@JonJ) enhanced the still images - from Matterport 3D Pro1 Camera - in this Single Property Website tour (created using WP3D Models Wordpress Plugin):

www.739trabertavenue.info

While they likely could not be used for print, they look great on the web.

Best,

Dan
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pixelray private msg quote post Address this user
@jmurphy - But yeah, if you must use them for display on the web, edit them appropriately or have Jon edit them so they look much better than they would otherwise.
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jmurphy private msg quote post Address this user
Thank you all for your replies. I want to give the customer quality. If I’m not able to i definitely want to be honest. Appreciate all the input and suggestions.
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