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ScanScans

Long running upload5176

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Ghagendorf private msg quote post Address this user
I have a 194 scan that has been uploading for the last 6 hours. iPad was complete about 3 hours ago but the wheel keeps turning (uploading) in my spaces. At what time do I push the alarm bell with MP support - which will take 2 days to answer?
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DouglasMeyers private msg quote post Address this user
Look and see if it is processing on your my matterport site...
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justinv private msg quote post Address this user
@Ghagendorf

I have reached out to support two different times in the last couple of weeks and had a reply within an hour.

I am not sure if you are able to make a duplicate with the model uploading, but if you can, I would and upload the copy as well.
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