Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Option #1 - Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2 - Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered by Koaware. Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 48,292 Page Views | 12,313 Visitors | 70 New Members
WGAN Knowledge Base | Total Posts: 61,443  |  Total Topics: 9,553
5,298 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
How to Make Money in the AEC Space with
Matterport with MSP ToPa 3D CEO Paul Tice
WGAN-TV Training U
21 Subject 'Matter' Expert Instructors
30 Courses | 12 Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
CameraCapture 2.xScanScans

First gen camera and new app update 2.0.7 issues239

Jamie private msg quote post Address this user
I started having an alignment issue yesterday. I would scan a location, move to the next, and then the next. The middle location would not stitch, however the next location would. The second location has more data to stitch to than the 3rd location, yet it would not work, but the 3rd would. Very strange.
Only just started happening after the last app update, but happened maybe 8 times within 30ish sweeps.
Anyone else having this issue?

See photo for example
Sweep 36 did not stitch
Post 1 IP   flag post
CharlieB private msg quote post Address this user
Jamie, I have been having similar issues. And also having issues with not being able to move from one scan location to other in some situations. Also earlier today I was checking out a scan on another website and couldn't get from the kitchen to the hall or visa versa.

In fact when in the hall way you couldn't even see the scan locations on the floor and you couldn't enter the room.

I have shared this with support.

In a recent support email they shared that "While your camera is running the appropriate version of firmware based on its date of manufacture, a newer version will be available to you as soon as the camera firmware update procedure is released to the general population. To clarify the recent update of the capture application has the ability to update camera firmware however this feature is still undergoing testing ad has not yet been enabled."
Post 2 IP   flag post
Jamie private msg quote post Address this user
Interesting. Thanks Charlie. I will email support as well and see what they have to say.
Post 3 IP   flag post
62197 3 3
This topic is archived. Start new topic?