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bugproblemScan

Problem with bright reds, oranges and yellow2137

manolohk private msg quote post Address this user
Hey,

I just scanned a theater with bright red, orange and yellow lights on stage and it seems that matterport has a problem processing this colors.

Look at this two pictures.

Model Colors




Correct Colors




I spoke with Matterport and they told me this:

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Thanks for contacting us with your question. This, unfortunately, is a common problem with bright reds, oranges and yellows. The fix is coming out soon, but I don't know exactly when it will be deployed. Once deployed, you and I can reprocess your model and the colors will be as you would expect. I'm sorry for the inconvenience.

----

I think this is not acceptable for a camera this price though. Does anyone had this problem before?

Thanks
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jscottsmith private msg quote post Address this user
I did a theater too. i didn't have trouble with colored lights like you did, but I was unhappy with the result. Sometimes brightening a room is not the desired outcome.
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ron0987 private msg quote post Address this user
Can you please update us when Matterport fixes it, I had model last year they said could not be corrected. I would love to reprocess.

Ron
Post 3 IP   flag post
manolohk private msg quote post Address this user
@jscottsmith I Agree, this is my second theater and I think I´m not going to offer my services to this spaces any more until they fix this lightning problem.

@ron0987 Of course, I´ll let you know as soon as they send me the update.

Manolo
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manolohk private msg quote post Address this user
So I just wanted to update you guys. The response from Matterport was that they are releasing a color correction firmware and that I have to "reshoot" the place. Oh and they say "Sorry" as well.

I find this kind of issues unacceptable. This was a huge client for me and now its lost. Beware of this lighting problems.
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