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Topics tagged with Support'

TitleAuthorPostsLast Post
Question of the Day: Whom is your favorite Matterport Support person & Why? DanSmigrod 5 2 monthsromainreparage (29): Michel also for the french speaking
Processing "Failed" and taking longer hours jfantin 5 3 monthsjfantin (1730): News from Matterport. I just received news from Matterport tech support: Hello, Our engineering team caught that this was failing, so they processed it on a test processing engine which seems to be resolving the bug your model was falling into. I've moved the model into your account. We apologize for the inconvenience! Best, Christine Matterport Support I have asked about the origin of the problem, so as soon as I receive an explanation...
Matterport color: Am I being too picky? izoneguy 8 3 monthsDanSmigrod (18689): @izoneguy As a WGAN Standard Member, you receive: ✓ FREE! First six months of Cupix Small Plan + Studio Add On Pack (Publish to Google Street View), if you are a We Get Around Network Standard or Premium Member. Dan
Archived Matterport Invoices Integratedman 9 4 monthsDanSmigrod (18689): @Integratedman Exactly the note that you would hope to receive: both action and tone. Kudos Matterport for acknowledging problem; apologizing and offering a solution. Dan
Matterport March Billing Delayed to Transition to New Account Features DanSmigrod 1 5 monthsDanSmigrod (18689): https://forum.we-get-around.com/cached/4d9f021cc8d12c793669d748556dd470.pngScreen Grab from email received Hi All, Matterport writes: "Major updates to manage your team, monitor your bill and usage, and manage your subscription in Cloud will be released to all customers before March 11, 2019." More info: Matterport Website Your thoughts? Dan ...
Matterport Support? MarkCantu 3 1 yearleonherbert (400): I generally call them. Even if they don't answer, they will get back to you pretty promptly just leave a message of course :)
Matterport: Ask the Matterport Experts Live! DanSmigrod 1 1 yearDanSmigrod (18689): Hi All, I :heart: that Matterport now offers a live webinar to ask for help. Here's the link to the Thursday, 3 May 2018 Ask the Matterport Experts Live webinar. (Below is from the Matterport User Newsletter today (Wednesday, 25 April 2018). Learn something cool from this webinar or have follow-up questions, feel free to crowd-source the answers among the WGAN Forum Community. WGAN-TV would be happy to simulcast Matterport Experts...
Re-Uploads no longer show individually VTLV 1 2 yearsVTLV (1719): I recently made a couple tours and uploaded them to the server. Later, I made alterations to make my models and re-uploaded them. In the past, I would have a separate upload for my 1st uploaded model. In some cases, I could edit that model up to 4 times and have 4 or 5 of the same model uploaded to the Matterport server using a similar name. This week, my models were simply replaced to only be one unit on the server. What changed? I...
Matterport Adds Live Chat: Sales & Support? DanSmigrod 7 2 yearsMetroplex360 (9194): Kudos to Matterport for adding another great resource. The answer provided by support was excellent.
Matterport Support Response Time: Benchmark DanSmigrod 21 3 yearsDanSmigrod (18689): The Matterport Newsletter today (Wednesday, 14 December 2016 included this item) ... https://forum.we-get-around.com/cached/369f918bfe4af9d5913b8ad42e76c3b8.png
Email To Sales intended for support hometakes 7 3 yearshometakes (1089): @dansmigrod Its a 10 minute rant. PM me with your email address. I would rather send it to people that request it on this forum than to post it on the forum. If anyone wants me to forward it to them too, just pm me with your email address. All I ask anyone that I send it to, is that you dont forward it to anyone.... I'll know, as I got a stat counter on it!
Matterport Holiday Customer Service Hours DanSmigrod 5 4 yearsStevenHattan (1510): TRUTH. I've never once contacted Matterport Support for anything.
Workshop LeeBlackston 5 4 yearsGlenda (220): Oh, I thought you had already added them as collaborators ...
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