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BillingBilling Policybugerror.internalMatterport Supportproblem

Billing code - "error.internal"9492

Standard
Member
VTLV private msg quote post Address this user
How is your "June 1, 2019" billing look today?

I get the following errors when I download PDF.

code "error.internal"
message "Internal Server Error"

"May 1, 2019" - downloads as a normal PDF.
Post 1 IP   flag post
wag360marketing private msg quote post Address this user
I've had that happen before as well. Probably an internal bug. Did you send this message to support?

- Doug
Post 2 IP   flag post
Matterport
Support
DeeJ private msg quote post Address this user
@vtlv Are you logged into your cloud account and trying to view your invoice?
Post 3 IP   flag post
Standard
Member
VTLV private msg quote post Address this user
@wag360marketing - I'm not too worried to where I need to be bugging support on a weekend.

So far I haven't been hit like others with new billing issues and taxes others have been hit with. The new accounting software and frustrations with the company direction this year have caused a feeling of uneasiness. I'm watching everything, knowing the bugs are out there and can come my direction.

HI @DeeJ. I was logged into my account and clicked Billing. Received the error code when I click on download PDF using Firefox.

Curious if it's an error on my end or perhaps the whole system is having issues again. I can wait it out over the weekend if there's a bug. If it's just me, there I need to do some digging around on my computer or network.
Post 4 IP   flag post
Matterport
Support
DeeJ private msg quote post Address this user
@vtlv I just asked engineering to take a look at this issue. It's happening for me too. Sorry for the inconvenience. Hopefully it will be fixed shortly.
Post 5 IP   flag post
Matterport
Support
DeeJ private msg quote post Address this user
The issue has been resolved. You should now be able to see your invoices. Thanks for your patience.
Post 6 IP   flag post
Standard
Member
VTLV private msg quote post Address this user
Thank you @DeeJ. I'm sorry you have to apologize so often for items you didn't concoct. We all appreciate you dearly and hold nothing against you personally for working at a place with an out of touch Executive Team and Board Members.
Post 7 IP   flag post
Matterport
Support
DeeJ private msg quote post Address this user
@vtlv You are more than welcome!
Post 8 IP   flag post
59361 8 8
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