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Customer SupportproblemscanningUploading

house not lining up9450

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fotoguy private msg quote post Address this user
We just finished a tour at a ranch style house. As you can see from the screenshot, half the house is askew. Will this line up correctly when we upload it?

Post 1 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@fotoguy

Yikes!

I would be surprised if it did, but try anyway and in the mean time send a note to Matterport Support.

When scanning, best practice is to watch where the scans show up. If a scan show up in an unexpected spot, delete and re-scan.

This will prevent potential problems such as the potential one here.

Please keep us posted.

Dan
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fotoguy private msg quote post Address this user
Tried MP support, both regular and urgent but nobody is available. We went ahead and uploaded it and hope for the best. I never have seen this is all the tours we've done. If anybody has any suggestions, let me here them.
Post 3 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@fotoguy

You can contact Matterport Support here ...
https://support.matterport.com/hc/en-us/requests/new
or
https://support.matterport.com/

Please let us know "what happens" and "then what"?

Best,

Dan
Post 4 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@fotoguy

The good news is that even if it is bad news, Matterport Support can likely fix it.

Best,

Dan
Post 5 IP   flag post
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fotoguy private msg quote post Address this user
Thanks Dan. I just submitted an online support request and attached the image. I believe they work on pacific time so there is still time for them to call today.
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