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Customer SupportproblemscanningUploading

house not lining up9450

Standard
Member
Saugatuck, Michigan
fotoguy private msg quote post Address this user
We just finished a tour at a ranch style house. As you can see from the screenshot, half the house is askew. Will this line up correctly when we upload it?

Post 1 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@fotoguy

Yikes!

I would be surprised if it did, but try anyway and in the mean time send a note to Matterport Support.

When scanning, best practice is to watch where the scans show up. If a scan show up in an unexpected spot, delete and re-scan.

This will prevent potential problems such as the potential one here.

Please keep us posted.

Dan
Post 2 IP   flag post
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Member
Saugatuck, Michigan
fotoguy private msg quote post Address this user
Tried MP support, both regular and urgent but nobody is available. We went ahead and uploaded it and hope for the best. I never have seen this is all the tours we've done. If anybody has any suggestions, let me here them.
Post 3 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@fotoguy

You can contact Matterport Support here ...
https://support.matterport.com/hc/en-us/requests/new
or
https://support.matterport.com/

Please let us know "what happens" and "then what"?

Best,

Dan
Post 4 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@fotoguy

The good news is that even if it is bad news, Matterport Support can likely fix it.

Best,

Dan
Post 5 IP   flag post
Standard
Member
Saugatuck, Michigan
fotoguy private msg quote post Address this user
Thanks Dan. I just submitted an online support request and attached the image. I believe they work on pacific time so there is still time for them to call today.
Post 6 IP   flag post
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