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3D ShowcaseDownUrgent

Urgent: Is matterport processing down? [3:38 pm EDT Wed 3 April 2019]9047

alirizacil private msg quote post Address this user
I have uploaded a model with 100 scan about 26 hours ago. Still processing. I asked matterport support and i got no responxe yet. Has anyone had same problem within 24 hours? I also called matterport support but nobody answers. I am not sure if it is working time or not now. Any suggestions will be welcome.


Post 1 IP   flag post
Queen_City_3D private msg quote post Address this user
@alirizacil We've had 2 models process today with no problems.

I have had models held up before. I suggest you make a small change to a trim line and re-upload your model.
Post 2 IP   flag post
rzphotoman private msg quote post Address this user
@alirizacil I also had 2 models processed this afternoon. Both back within 6 hours.
Post 3 IP   flag post
alirizacil private msg quote post Address this user
Matterport support solved my problem. This is their replay.
"Hi Aliriza,

Regarding Sinpas Aqua Manors, sorry for the delay in processing. There is a bug that Engineering is working a fix. I went ahead and requeued your space for processing. "

Post 4 IP   flag post
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