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Google Street ViewGSVHow toNadirPanoskin

Panoskin not publishing nadir in tour8994

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leonherbert private msg quote post Address this user
Has anyone else experienced panoskin not applying a nadir image to a re uploaded tour to google?
Post 1 IP   flag post
TakedaSan private msg quote post Address this user
Hi @leonherbert

I didn't, but I think that you can contact the Support Panoskin Team and they can help you with this particular inconvenience.

support@panoskin.com

Regards,

Jefferson Takeda
Post 2 IP   flag post
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leonherbert private msg quote post Address this user
Yeah thanks, no joy there yet.
Post 3 IP   flag post
Panoskin
Support
Panoskin private msg quote post Address this user
Here is an article on Nadirs
https://support.panoskin.com/hc/en-us/articles/360000638974-Lesson-23-How-to-Add-or-Remove-a-Nadir

When you are trying to update a tour with a nadir, you need to first unpublish the tour make your nadir selections and then publish the tour again.

Thanks,
Anthony Lin
Post 4 IP   flag post
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Member
leonherbert private msg quote post Address this user
@Panoskin Anthony I downloaded the tour from google, it was published using Matterport.

Are you saying I must unpublish the tour now, and then re-upload?

The NADIR will then attach
Post 5 IP   flag post
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Member
leonherbert private msg quote post Address this user
@panoskin just to clarify the tour is linked at this time, will all the links remain after I publish the tour again from panoskin?
Post 6 IP   flag post
Panoskin
Support
Panoskin private msg quote post Address this user
Hi Leon,

Yes, you will need to unpublish the tour before changing your nadir settings and publishing for nadirs to show up.

Regards,
Anthony Lin
Post 7 IP   flag post
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leonherbert private msg quote post Address this user
@panoskin I have done what you requested and now I have zero images visible on my tour. I know Google takes a while to link tours, but the images should be up by now.

I deleted the tour from Matterport and deleted the tour from Panoskin, and then uploaded the tour, no joy.

I promised my client I would have this tour up by this week, with the nadir images, now I have no tour at all.
Post 8 IP   flag post
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