Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Photographers
and Real Estate Agents
thinking about adding 24/7
Open House Virtual Tours

will succeed faster with
Virtual Tour Pro
Course
by Ben Claremont”
— Dan Smigrod, WGAN Founder
Coupon Code WGANVTP
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 980 Unique Visitors
6,489 WGAN Members in 136 Countries
Last 30 Days: 104,795 Page Views | 28,078 Unique Visitors | 164 New Members
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
High Resolution, Buttery Smooth Videos
Create from Matterport Highlights Reels
Virtual Tour Pro Course
by Ben Claremont
To save 15 Percent, use
Coupon Code: WGANVTP
More Info on Virtual Tour Pro WGAN-TV Program Schedule | Need Help? | Podcast
CameraCapture Appproblem

Slow camera connection889

geoffllerena private msg quote post Address this user
my camera was extremly slow today, especially the transfering data time from the MP to the ipad. it took me 2hrs to do 1000sqf. 1/3 of the scans wouldn't align.
Did it happened to you already?
cheers
Post 1 IP   flag post
PieroBortolot private msg quote post Address this user
Hi,
I had the same issue and was caused because out of the operating temperature of the camera(10-32)
Are you sure you was inside the range?
Post 2 IP   flag post
geoffllerena private msg quote post Address this user
Piero,
It was exactly 73 farenheint. That's what the thermostat was reading. Which is 22 celcius.
Post 3 IP   flag post
PieroBortolot private msg quote post Address this user
Did you try to turn off and restart the camera and ipad?
Post 4 IP   flag post
geoffllerena private msg quote post Address this user
Yes I tried too.
Someone's answer on Facebook that makes sense too:

Michael said: "Most likely there was a high 2.4GHz traffic in that place and when Matterport device opened its access point (AP), negotiated a slow transfer channel with the neighboring APs. Why? Well, that's how 802.11x standards are written. The bandwidth is limited, the more members, the slow it gets.

What to do? restart the camera to give it another run of the scanning before initialization in the hope of a better channel. Maybe move the camera to a more remote place (remote of others)

To be more efficient and not do this action blind, I would install a Wifi network spectrum analyzer on the iPad to see what's going on over there. Maybe even go back to that place and check the em spectrum and see if that was the culprit. Scan the wifi situation before starting the Matterport device."
Post 5 IP   flag post
72813 5 5
This topic is archived. Start new topic?