Archived Matterport Invoices8886
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Integratedman private msg quote post Address this user | |
| So logged on yesterday to take a look at new Matterport navigation, first thing i noticed is my entire invoice history has been deleted a very important item. Placed a ticket yesterday and I have heard crickets...has everyone's history been deleted?...and I am the only lucky one? Kindest Regards Gary Roberts |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Integratedman Hmmmmm Just checked. I do not see my history. Ugh! Likely related to this (WGAN Forum Discussion): ✓ Matterport March Billing Delayed to Transition to New Account Features Please let us know what Matterport Support says. Dan |
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Integratedman private msg quote post Address this user | |
| I certainly will..was just about to do a historical audit for tax purposes...timing PERFECT!!..lol lol lol | ||
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3SixtyNow private msg quote post Address this user | |
| I watched a FB live video on the Matterport Official User Group Facebook page. According to Dee, when the new system went live on the 11th you wouldn't be able to get old invoices. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @3SixtyNow Thanks for sharing that. News to me! Had Matterport shared that video with me, we would have posted it here to manage expectations. Seems silly that they don't do that given that we have 12,000 unique monthly Visitors to the WGAN Forum. Best, Dan |
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Integratedman private msg quote post Address this user | |
that is BS...total BS..no warning?..I am anticipating..HOPING.. ..that with the delay from Matterport on my ticket they are working to resolve...Here is Hoping... |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @Integratedman Matterport eBlast referenced this page I don't see anything about invoice history going away. Perhaps I read it too quickly? Quote: Originally Posted by DanSmigrod |
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Integratedman private msg quote post Address this user | |
| So I received a kind response from Matterport about this situation...it has been acknowledged and I am told a fix should be in place shortly....see comment "We've identified the issue with retrieving invoices. We will be deploying a fix that will allow us to provide you with the invoices you requested. We expect to have invoices available at the end of this week or Monday. Thank you for your patience as we resolve this issue. We apologize for the delay." |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Integratedman Exactly the note that you would hope to receive: both action and tone. Kudos Matterport for acknowledging problem; apologizing and offering a solution. Dan |
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