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Capture AppUrgent

Urgent: Duplicate and Original Matterport Disappear from App8787

WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

A WGAN Member just emailed me:

"i just did a job, made duplicate copy went home to upload and my original and duplicate are gone. Disappeared from the app

Have you heard about this happening.

Thanks

[Redacted]

--

If this has happened to you, what did you do to solve the puzzle?

I have not heard of this challenged.

Thanks,

Dan
Post 1 IP   flag post
dvs67 private msg quote post Address this user
Yes, it happened to me about a year ago. I notified Matterport and other users at the time. Matterport had corrected the issue. Are you current on all firmware? If so, seems like the problem may have returned.
Post 2 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@dvs67

I'll ask the WGAN Member.

I did receive these additional details:

---

Thank you for the Quick reply

This was simple 1500 square-foot home three levels 70 scans

I always duplicate after about 15 scans so when I duplicate I have two duplicates and original
I Delete the older duplicate
I follow really strict protocol to avoid any issues
It’s just has literally disappeared without a trace

---

I wonder if this is a known issue?

Best,

Dan
Post 3 IP   flag post
dvs67 private msg quote post Address this user
If you like I can search some email history. Maybe I can find the exact issue.
Post 4 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@dvs67

Cool!

Yes. Please. Share.

Thanks,

Dan
Post 5 IP   flag post
dvs67 private msg quote post Address this user
Sorry, but no luck in the search.
Post 6 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@dvs67

Thanks for trying!

Enjoy your weekend.

Dan
Post 7 IP   flag post
brianbenjamen private msg quote post Address this user
Quote:
Originally Posted by dvs67
Yes, it happened to me about a year ago. I notified Matterport and other users at the time. Matterport had corrected the issue. Are you current on all firmware? If so, seems like the problem may have returned.


Thank you for your response , yes firmware is current.
Post 8 IP   flag post
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