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MarketingQuestion of the Day

Question of the Day>Matterport Pro? How do you let go of difficult Clients?8269

WGAN
Founder
DanSmigrod private msg quote post Address this user
Hi All,

Here is the Question of the Day for Monday, 19 November 2018:

Matterport Pro? How do you let go of difficult Clients?

Happy holidays,

Dan
Post 1 IP   flag post
Premium
Member
hometakes private msg quote post Address this user
Hello [Client name],

It’s my responsibility to provide you with the best service I can and unfortunately my team and I have not been able to do that because of communication differences between us. Among other issues, it is more notable regarding (place your points next. Ours happen to be these): appointment times with us arriving and waiting for you to arrive as well disputes regarding whether or not there were any photo upgrades.

I find that when a certain segment of our customer base isn’t in alignment with our vision and direction of our company, it best for us both to part ways.

You will still be able to login to your account and your past tours will still function, but we will no longer be accepting any more orders from your account.

Thank you
Post 2 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@hometakes

Do they ever apologize and ask for another chance?

Dan
Post 3 IP   flag post
Premium
Member
hometakes private msg quote post Address this user
No response to my email, so no apology. But they were trying to worm their way back in through my support team by asking if we could do a shoot for them on Thursday. They could have begged me and I wouldn't take them back.... Never lose sight of why you let them go in the first place. A pain in the ass will continue (eventually) to be a pain in the ass.....
Post 4 IP   flag post
SoldSquad private msg quote post Address this user
Alternatively, raise your price for that particular customer until they become bearable for the increased income, or simply go away.
Post 5 IP   flag post
56556 5 5
destitute