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AdviceMatterTagProblemTrouble

Mattertag help8027

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rzphotoman private msg quote post Address this user
Wondering if anyone has seen this problem. I recently added some Mattertags to a home I just scanned. All of the Mattertags appear in the model on the computer I created them on, but when viewed on my iPad or iPhone, Mattertags in 2 of the rooms are missing.

This is something I haven't seen before. Any help would be appreciated.
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DannyBasting private msg quote post Address this user
I had a similar issue where the Mattertags where not being updated. I could see the adjustments in the workspace, but not on a separate tab without using the workshop (like a client would see it).

I eventually fixed it by disabling a random scan and republishing. After that the updated tags showed up. Reactivated the scan that I previously disabled and published again.

Kind of a weird workaround, but it somehow forced the model to be updated when I had that issue.
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rzphotoman private msg quote post Address this user
Hey Danny...worked perfectly. Thanks!
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DannyBasting private msg quote post Address this user
Glad I could help
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