Matterport 3D Tour Pros  |  Google Street View Pros  |  Real Estate Agents  |  3rd Party Service Providers
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 50,996 Page Views | 10,570 Visitors | 63 New Members
WGAN Knowledge Base | Total Posts: 52,155  |  Total Topics: 7,594
4,307 WGAN Members in 118 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
How to Make Money with ThreeSixty Tours with
3D Room Scapes' Ross Zanzucchi @rzphotoman
We Get Around Network Instant Booking Service  |  Powered by KoaWare
Photographer? Join Free! Register Here  |  Coming Soon Across the USA
ProblemTroubleUploadingUrgent

Help! My latest MP scan won't upload...7976

Standard
Member
RobertGalletta private msg quote post Address this user
I scanned a space last evening and cannot get the scan to upload to the MP site. I'm stuck at 0% and have tried everything I can think of. Anyone have any ideas??

Thanks in advance.

RG
Post 1 IP   flag post
Bernardhhi private msg quote post Address this user
Robert

I had this happen one time - rebooting iPad did not solve but connecting to a different WiFi network did - never happened again so not sure what was real culprit.

Bernie Timms
Post 2 IP   flag post
zsolt private msg quote post Address this user
Modify a trimline and press reupload
Post 3 IP   flag post
Standard
Member
RobertGalletta private msg quote post Address this user
Sorry guys! Neither of these seems to be working....
Post 4 IP   flag post
Bernardhhi private msg quote post Address this user
Robert

Have you tried uploading a a test scan ie 2 scans (no charge by matterport ) then trying your existing scan?
Post 5 IP   flag post
alirizacil private msg quote post Address this user
Is had same problem and no classic solutions solved my problem. I connected Matterport support, tried everything again. Finally, i had to back up the model to my computer, sent it to Matterport support by Google drive. They manually upload it. The following day i had another scan . Same thing happened. So i asumed there is a problem with capture program. I backed up my models to my computer, deleted capture from my iPad, reupload the capture application, restoee the models from my computer and start upload. Finally everything worked normally. It was long way but the only way to solve the problem...
Post 6 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@RobertGalletta

Have you tried the following....?

1. Turn off your iPad
2. Turn on your iPad (double-check that you are connected to the correct Wi-Fi Network)
3. Duplicate the model
4. Change one thing (such as extending a trim line)
5. Upload the duplicated model

Hope this helps!

Please keep us posted on your progress.

Best,

Dan
Post 7 IP   flag post
Standard
Member
RobertGalletta private msg quote post Address this user
Hello Gents,

I have tried each of the above suggestions but to no avail. I will be placing a call to MP Customer Service, hoping that they can offer a solution. Thanks so much for the sage wisdom and willingness to help a brother in need.


Robert
Post 8 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@RobertGalletta

I wonder if it is "struck" related to your Wi-Fi. Can you switch networks - even just for a minute or two? Fore example, tether to a smartphone 4G connection?

Please do let us know what Matterport Support says.

Best,

Dan
Post 9 IP   flag post
alirizacil private msg quote post Address this user
Today, same thing happened again. Is think there is a bug. I tried everything Dan has mentioned. Now i am backuping the models. I will delete the capture app, deinstall it, upload the model from my computer to iPad and try to process at capture app.
Post 10 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@RobertGalletta
@alirizacil

Have you tried ...

1. modifying one of your previously successful models (change trim) and re-upload?
2. doing a one scan model (no charge by Matterport)?

... to see if the problem is related to a specific model ...

best,

Dan
Post 11 IP   flag post
alirizacil private msg quote post Address this user
Hi Dan,
1.Yes ,
2. No
Post 12 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@alirizacil

Were you successful with #1 ... modifying one of your previously successful models (change trim) and re-upload?

For clarification, not the model that you are having trouble with, but with a model that previously, successfully, uploaded.

Dan
Post 13 IP   flag post
Standard
Member
RobertGalletta private msg quote post Address this user
Hello Dan,

The issue was resolved only after uninstalling the capture app, re-installing it and uploading the scan. It's finally processing.

Thanks to all who took the time to offer suggestions!

RG
Post 14 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@RobertGalletta

Thanks for the update. That's great news.

1. How do you uninstall the app? Simply delete it?
2. What about all your models? When you delete the Matterport Capture app, does that affect the models? (Did you have to do something about your models BEFORE deleting the Matterport Capture app?

Thanks,

Dan
Post 15 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
ABBA,

Here we go again ....

https://forum.we-get-around.com/topic/8021/page/1/help--tours-not-uploading--upload-stating-at-0/

Dan
Post 16 IP   flag post
52769 16 16
Log in or sign up to compose a reply.
destitute