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bugCameraCaptureFast CaptureproblemScan

Preview Anomaly? Anyone else getting these?7643

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George_WALKINTOUR private msg quote post Address this user
I was at a job yesterday and noticed frequent sensory errors on our camera. I even got this weird shadow showing up for one of the scan points. Anyone else been having similar issues? Anyone know what they are?


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justinv private msg quote post Address this user
What camera? I saw a lot of this while beta testing fast capture on a pro1. I did have one a few weeks ago with pro2 as well.
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walkintour private msg quote post Address this user
We were using the Pro 1 camera with a iPad Pro. Unless the iPad is working too fast for the older camera, we're not sure what the issue is. It could be a bug. It was even happen when we switched to the 360 mode.


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justinv private msg quote post Address this user
I had those issues with fast capture on pro1. They still happen but no where near as frequent.
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WGAN
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DanSmigrod private msg quote post Address this user
@George_WALKINTOUR

See if this WGAN Forum discussion could be related:

Question of the Day: Any reason not to use Matterport Fast Capture?

Please let us know what Matterport Support says ...

Best,

Dan
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