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Processing

Matterport processing grumbling again7616

Standard
Member
Saugatuck, Michigan
fotoguy private msg quote post Address this user
I submitted a tour last night [Thursday, 9 August 2018] that was fully uploaded at 10 pm. It's now 7:30 am and it's still processing. MP really needs to do something to upgrade their system for faster turnaround. Of course, support doesn't up until noon my time.
Post 1 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@fotoguy

While you are waiting, make one small trim change so that you can submit the model again. (Matterport does not charge more for reprocessing the same model.)

Perhaps it was just a hiccup on the first one submitted ... worth a try.

(Please do let us know what Matterport Support says.)

Best,

Dan
Post 2 IP   flag post
Bryan private msg quote post Address this user
same for me, been waiting for 25 hours now. it was a re-upload. first upload took around 14 hours of processing. any updates?
Post 3 IP   flag post
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