Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 47,874 Page Views | 12,173 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,905  |  Total Topics: 9,447
5,240 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
ScanningTips

5 Floors scanned, only 4 floors result...7428

Standard
Member
angusnorriss private msg quote post Address this user
I scanned 5 floors of this house but I only get 4 floors on the 'floors' icon. I can tour all 5 floors though. Is it a stairs joining thing??

Anyone encountered this before?



thanks...

Angus
Post 1 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@angusnorriss

Yes. WGAN Forum Members have reported this kind of problem before.

Usually, it's a sunken living room where it is not obvious (to the Matterport computer) that it is an additional level.

I'm not sure the following will help, but it's worth a shot. I would dramatically trim the missing level differently. Use window trim tool heavy. Resubmit.

Also, contact Matterport Support.

Please let us know what happens.

Good luck,

Dan
Post 2 IP   flag post
sbl110 private msg quote post Address this user
I had this happen with a home that had 4 floors (lower, main, upper level and an observatory). The first pass missed the observatory, however, I could reach it with stairs. I went back to fix a rookie mistake in a bathroom, and when I re-processed, the observatory magically appeared. I don't recall if the floor selector was missing the observatory, but it was definitely missing from the dollhouse view.

Other posts have suggested to re-process the model after making some minor adjustment. A glitch in the Matterport "Matrix" I presume. Makes me wonder if larger models are more prone to this type of mistake.

Good luck.
Scott
Post 3 IP   flag post
61654 3 3
This topic is archived. Start new topic?
destitute