Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 30 Days: 54,898 Page Views | 13,167 Visitors | 106 New Members
WGAN Knowledge Base | Total Posts: 63,102  |  Total Topics: 9,890
5,468 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
Matterport Meets Insurance Underwriting and
Risk Management with Brandon A Donatelli
WGAN-TV: Coming Up
Live at 5
5-6 pm EST (GMT -5)
Thursday, 12 December 2019
Add to My Calendar WGAN-TV Program Schedule | Need Help? | Podcast

Wrong Tour Displayed On Realtor.com7395

MarkCantu private msg quote post Address this user
Good Day! I am wondering if this has ever happened to another person? I made a Matterport Tour for a new property that I have. On my MLS, I have the link set up for new tour. New tour plays on the MLS. However, when property is showing on, shows the previous tour I set up for a different property of mine? Since the is fed from the MLS, I am not too sure what entity to pursue for correction of this matter. My client (Actual Homeowner) is very unhappy.
Post 1 IP   flag post
GlennTremain private msg quote post Address this user
Data is data so the first thing to do is confirm the right Matterport url is in the mls dashboard for the corresponding property.

If it is then contact MLS to refresh that listing data to because the data of each listing doesn’t refresh daily unless the data has changed. There are a few reasons why it may not have been updated but focus on fixing it by telling the MLS of the problem and ask them to refresh it so the data with the correct Matterport link gets pushed to
Post 2 IP   flag post
MarkCantu private msg quote post Address this user
@GlennTremain Thanks. The right Matterport URL is set, when I am on the MLS, tour plays fine. Somewhere in the transition to, the problem occurs. I will take your advice and call the San Antonio MLS tomorrow, and ask them to do as you suggested. Thank you for your advice.

Post 3 IP   flag post
63896 3 3
This topic is archived. Start new topic?