Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Engage an EyeSpy360 Service Provider to
Shoot, Create and Publish the tours for you.
for WGAN Forum Members
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 1,531 Unique Visitors       Last 30 Days: 74,859 Page Views | 19,977 Unique Visitors | 137 New Members
Total Posts: 66,355  |  Total Topics: 10,532
5,888 WGAN Members in 135 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
Introduction to the Metareal Stage 3D Virtual
Tour Platform by Metareal CEO Gareth Morgan
AppDikembe MutomboMatterport Viewing AppUrgent

Urgent: Matterport not opening7305

OpenHouseOptics private msg quote post Address this user
I think I saw a post somewhere about this but I need help...is anyone having an issue with trying to open the Matterport App on your ipad and it not opening but shutting down and going to the main screen? On jobs I've had to try 5 or 6 times to get it to open and now at home on wifi it's like Dikembe Mutombo "ah ah ah, not today"

It's been happening since the update...is it just me? is there a fix? do I just need to throw the ipad out the window on interstate 95 doing 70mph?

Thanks for the help in advance.
Post 1 IP   flag post
DavidHothersall private msg quote post Address this user
Just you I think, no problems here.

Have you run out of space on your iPad, have you closed down all the apps running in the background (2 fast clicks on the home button then swipe up to close them down) then a restart.
Post 2 IP   flag post
Standard
Member
Sarnia CAN
June private msg quote post Address this user
I had a issue after the camera update. I got a huge amount of misalignments. Ended up having to treat the floors as two different properties and Dee combined them as one for me. Only happened the once and I had used it several times before it did that and with no problem. I realize that is not the same issue but contact support and run it by them. I also did not upgrade my iPad firmware as it is not a newer model and everything I read said the the new firmware on the camera would still work with my iPad as is. I also checked to make sure it wasn’t an issue with storage and it was not as I had plenty of room left on my iPad. Dee said every once in awhile the camera might have alignment errors even though I was doing everything right. Not sure why but it worked after with no problems.
Post 3 IP   flag post
67237 3 3
This topic is archived. Start new topic?