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Do you use a live operator to take messages?6955

WGAN Forum Founder DanSmigrod private msg quote post Address this user
Hi All,

If you do not pick up the phone, do you have your calls go to a live operator service?

If so, why?

Best,

Dan
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frstbubble private msg quote post Address this user
@DanSmigrod Wow, do you always read people's mind? This post is so related to the one I'm about to make.
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I use an answering service at the moment. It’s cheap, it comes off like you’re a large company and there’s always someone answering the phone which is important. Especially in real estate, realtors are very time sensitive so a missed call usually means missed work. I have had problems though, these companies usually have anywhere from 16-60 operators so there’s no consistency on the level of service. Some operators have not realized I am the owner when someone asks for me, think I was a man because of my unusual name, cold to the customer or sound too automated. If you can afford to hire an individual I would go that direction for sure. A positive first impression is paramount with initial contact and will set the tone for the clients’ overall experience.
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