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AdviceMatterport SupportSupport

Matterport Support?6932

MarkCantu private msg quote post Address this user
Ok, so I been dealing with Matterport Support this afternoon. I am trying to get into MSP Member Portal, and it doesn't recognize my email. Chatted with a support person online, only to be told, that this is a project for MSP Portal Support. Apparently, Matterport switched over to a new MSP.

As of this time, I received one email stating a ticket has been created. I got another email telling me to sign up for a Member Support Seminar, and another email displaying my online conversation. Does anyone know what the turnaround time frame is to getting support from Matterport?
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Member
HarlanHambright private msg quote post Address this user
I’ve always had same day service.
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leonherbert private msg quote post Address this user
I generally call them. Even if they don't answer, they will get back to you pretty promptly just leave a message of course
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