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bugMatterTagsProblem

Matterport "Glitch Occured"6861

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Property3dNZ private msg quote post Address this user
We have been completing a large job for a commercial retail client who had requested 65 mattertags. My colleague spent 2 and a half hours entering the tags yesterday and we sent the link to the client. A few hours later when she went to view it she contacted us asking "WHY ARE THERE ONLY 5 TAGS?". The additional 60 had disappeared (along with a large portion of our time). I have just messaged support asking why this could have happened and this was the response -


Matterport - [redacted] (Matterport Support)

Apr 26, 3:26 PM PDT

Marcia,

This should not happen again. We had a slight glitch in our database, but everything should have been restored. Depending on timing, if Alex was adding the Mattertags at the time the glitch happened, then you might lose them, but otherwise they should be restored.

Sorry about that.

[redacted]

This glitch took place Between 2 pm - 4:30 pm PDT (California time) yesterday. Please everyone check on what work you may have done on anything during this time yesterday [Wednesday, 26 April 2018] as it may potentially no longer be there.
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DanSmigrod private msg quote post Address this user
@Property3dNZ

Thank you for letting us know.

Wish it was better news for you (and anyone else that experienced the "Glitch" ...

Dan
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Property3dNZ private msg quote post Address this user
@DanSmigrod Thanks Dan its interesting that a "slight glitch" goes for 2 and half hours.... I wonder how long a major glitch would go for
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June private msg quote post Address this user
I got caught in the same glitch. Lost 3 of my published highlight reels in workshop and had to go back and set them again. Thank goodness I didn't lose the photos just the reel so only had to place them back in the reel and publish them again, but not before one of them had already been posted and looked absolutely horrible as it started in a walk-in closet.
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rzphotoman private msg quote post Address this user
I also lost a published highlight reel yesterday. Thought I did something wrong...should have known better. LOL
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