Matterport 3D Tour Pros  |  Google Street View Pros  |  Real Estate Agents  |  3rd Party Service Providers
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
Now Available In Georgia
Coming Soon Across the USA
Photographer? Join Free! Register Now
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join Free! Register Now
Last 30 Days: 84,962 Page Views | 12,085 Visitors | 57 New Members
WGAN Knowledge Base | Total Posts: 50,428  |  Total Topics: 7,225
4,148 WGAN Members in 115 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
How to Make Money with ThreeSixty.Tours with
Ross Peterson/Lorenzo Gangi; plus, @rzphotoman
AdvicebugCaptureproblemUrgent

Urgent: Matterport Capture App Crashing!6843

Networker private msg quote post Address this user
Hello All,

It's been a while. Can someone help me on this issue? I am using the Matterport Capture App verison 2.4.2 (653.18708) recently downloaded onto a Mini-iPad with 64 GB. The app is crashing almost 1 out of three scans. There is PLENTY of available memory. I am constantly having to hard reboot the iPad just to get a couple more scans in before crashing. Super irritatiing! Has anyone been experiencing the same issue? Please respond ASAP as we are in the middle of a large scanning job.

Thanks so much.
Post 1 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
@Networker

Try Rebooting both the Matterport Camera and iPad.

If that does not work, here is the WGAN Forum Emergency Check List:

Emergency Check List: Matterport Capture App

I hope the above helps ...

Dan
Post 2 IP   flag post
Basic
Member
rko1 private msg quote post Address this user
We have a had this happen recently numerous times on different cameras during the aligning phase of the capture. The best explanation was a corrupted scan. We deleted scans until we found one that would allow us to connect to the previous scan, and then it worked.

There are other reason, space on your ipad, rebooting, but deleting a couple of scans seems to handle most of our problems.
Post 3 IP   flag post
WGAN Forum Founder DanSmigrod private msg quote post Address this user
Quote:
Originally Posted by @rko1
We have a had this happen recently numerous times on different cameras during the aligning phase of the capture. The best explanation was a corrupted scan. We deleted scans until we found one that would allow us to connect to the previous scan, and then it worked.

There are other reason, space on your ipad, rebooting, but deleting a couple of scans seems to handle most of our problems.


Excellent. I would add: duplicate the model before starting the process to delete scans

Dan
Post 4 IP   flag post
Basic
Member
rko1 private msg quote post Address this user
Absolutely, forgot that, thanks Dan.
Post 5 IP   flag post
Networker private msg quote post Address this user
@rko1, @DanSmigrod WOW! Thanks. The checklist will come in handy. Also, I did not either reboot the camera nor did I erase a few scans. Is it just me or, should Matterport be working diligently for these types of issues, not to be happening?
Post 6 IP   flag post
51023 6 6
destitute