Connecting 3D/360° Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 53,737 Page Views | 12,673 Visitors | 91 New Members
WGAN Knowledge Base | Total Posts: 58,878  |  Total Topics: 9,002
5,019 WGAN Members in 126 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
Matterport Workshop 3.0 Training for Newbies
Part 5 with Matterport Marketing Mgr. Amir Frank
Matterport Training Academy
60+ Hours | Succeed Faster
Matterport Scanning | Matterport Workshop 3.0
Private Message @DanSmigrod for free ...
Subscribe Now WGAN-TV Program Schedule | Need Help? | All Videos
Capture App2 schematic Floor PlansFloor Plans

Do I need to let Matterport Support know?6782

Chi3d private msg quote post Address this user
I just left a scan, was a split level.Went to 2nd floor and scanned without creating new floor, no alignment errors since nothing is under it. I want floorplans of the separate floors. Will I need to go back or will the processor figure it out. Should I send a message to support?
Post 1 IP   flag post
Queen_City_3D private msg quote post Address this user
@Chi3d Are you talking about ordering schematic floorplans for the additional cost?

If so, I'm sure they'd figure that out and have the separate levels for you.

If you are just referring to the floor levels in the model, your labelling in the workshop has no bearing to that. It figures out the floor levels on its own.
Post 2 IP   flag post
Chi3d private msg quote post Address this user
Im just wondering about the floorpans that I order from MP, id like the floors to be separated.
Post 3 IP   flag post
DonW private msg quote post Address this user
Hi Chi3d

Every multi floored property I have received floor-plans for from Matterport comes back with the floors separated.

You receive a png file for each floor and a pdf that has both floors.

Hope this helps.

Cheers
Don
Post 4 IP   flag post
59589 4 4
destitute