Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Option #1 - Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2 - Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered by Koaware. Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 49,512 Page Views | 12,539 Visitors | 78 New Members
WGAN Knowledge Base | Total Posts: 61,614  |  Total Topics: 9,586
5,318 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
How to Make Money in the AEC Space with
Matterport with MSP ToPa 3D CEO Paul Tice
WGAN-TV: Coming Up
Thursday, 7 November 2019
Live at 5 | 5 pm ET (GMT -4)
Tomer Poran, Director, Business Dev., Head of Partnerships and New Market Development
More Info WGAN-TV Program Schedule | Need Help? | Podcast
Capture App2 schematic Floor PlansFloor Plans

Do I need to let Matterport Support know?6782

Chi3d private msg quote post Address this user
I just left a scan, was a split level.Went to 2nd floor and scanned without creating new floor, no alignment errors since nothing is under it. I want floorplans of the separate floors. Will I need to go back or will the processor figure it out. Should I send a message to support?
Post 1 IP   flag post
Queen_City_3D private msg quote post Address this user
@Chi3d Are you talking about ordering schematic floorplans for the additional cost?

If so, I'm sure they'd figure that out and have the separate levels for you.

If you are just referring to the floor levels in the model, your labelling in the workshop has no bearing to that. It figures out the floor levels on its own.
Post 2 IP   flag post
Chi3d private msg quote post Address this user
Im just wondering about the floorpans that I order from MP, id like the floors to be separated.
Post 3 IP   flag post
DonW private msg quote post Address this user
Hi Chi3d

Every multi floored property I have received floor-plans for from Matterport comes back with the floors separated.

You receive a png file for each floor and a pdf that has both floors.

Hope this helps.

Post 4 IP   flag post
62369 4 4
This topic is archived. Start new topic?