Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 30 Days: 52,095 Page Views | 13,055 Visitors | 124 New Members
WGAN Knowledge Base | Total Posts: 64,009  |  Total Topics: 10,077
5,613 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
3DVR: Fast-Start Websites for Matterport
Service Providers with Angus Norriss
WGAN-TV: Coming Up
Live at 5
Live at 5 (5 pm EST | GMT -5)
[DATE TBD January 2020]
Add to My Calendar WGAN-TV Program Schedule | Need Help? | Podcast
3D ShowcaseErrorFloorsMatterport Support

Floor processing error - Matterport support6518

Basic
Member
3dshowcaseuk private msg quote post Address this user
So I scanned the below property yesterday and in the capulture app it is scanned as and shows as 3 floors



However when it is processed it shows as 2 floors . I processed twice with the same result. So I emailed Matterport support and received the below reply. 2 years I have been scanning and never seen this before or aexpected it to happen

Thanks for contacting Matterport Support.

The floor names and markings you create in the Matterport Capture app are not the same as the floors in the final Matterport Space. After you upload the model, servers in the Matterport vision pipeline determine the floors automatically based on the model's 3D geometry. In your case, the software doesn't consider an attic area that is not full height as a separate floor. We're continuing to improve and refine this feature.

Unfortunately since floors are completely machine determined, there isn't anything we can do to fix this. You can turn off the multi-floor feature by adding the URL parameter &f=0 to the end of the URL before you share or embed it.


Can anyone on here help?
Post 1 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@3dshowcaseuk

Clearly; three floors.

Push back on Matterport Support to have an engineer fix your model. They can fix this.

(BTW, how did your connect your scans from floor 2 to floor 3? Magic?)

Dan
Post 2 IP   flag post
PieroBortolot private msg quote post Address this user
I think with stairs
Post 3 IP   flag post
64818 3 3
This topic is archived. Start new topic?
destitute