Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
and Real Estate Agents
thinking about adding 24/7
Open House Virtual Tours

will succeed faster with
Virtual Tour Pro
by Ben Claremont”
— Dan Smigrod, WGAN Founder
Coupon Code WGANVTP
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 1,529 Unique Visitors
6,322 WGAN Members in 136 Countries
Last 30 Days: 124,294 Page Views | 31,298 Unique Visitors | 179 New Members
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
Show & Tour Property Websites and S&T
Project Delivery Demo with Josh Mais
WGAN-TV: Coming Up
Live at 5
5 pm EDT (GMT -5)
Thursday, June 18, 2020
Save the Date WGAN-TV Program Schedule | Need Help? | Podcast

Urgent: Upload Hanging at 0% .SWL File MIA6259

WGAN Forum
DanSmigrod private msg quote post Address this user
Hi All,

A Member of the We Get Around Network Forum (just) sent me this email.

Are you able to help?




Hi Dan,

Thank you for getting back to me. I had a scanned model that would not upload to Matterport. It would just keep hanging at 0% (also not the first time that this has happened).

Last time it happened, Matterport support had me back the files up off the iPad and upload manually for them to process. It ended up unclogging the uploads and they all started processing.

Since I was having the same issue this time, I followed the same steps. Only this time, the .swl files were nowhere to be found. Matterport has instructed me that they cannot process the model without them.

As a shot in the dark, I wanted to check with you to see if you might know of a way to do it. I have everything except the swl files. Have you seen anyone get a model processed without those files or know of anyone who may? If not, it’s not a big deal. Just figured I would check.

Thanks for your time! Appreciate it.

Post 1 IP   flag post
rzphotoman private msg quote post Address this user
I am very new at this and haven't had that issue, but I am very interested on why that would happen and what the fix is. I hope someone has an answer.
Post 2 IP   flag post
3rd Party
JuMP private msg quote post Address this user
@rzphotoman each .swl file is a package of all color pictures and depth maps for one point in your showcase. All pictures connected one by one in the .swl file, pictures were stored in Microsoft's Windows Media Photo (WMPhoto) format.
If you shoot 50 points you should have 50 .swl files in the "jobs" folder on your ipad.
Post 3 IP   flag post
rzphotoman private msg quote post Address this user
Thanks, good info for everyone to know.
Post 4 IP   flag post
71372 4 4
This topic is archived. Start new topic?