Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 47,261 Page Views | 12,050 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,835  |  Total Topics: 9,433
5,235 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
AdviceCaptureDoorproblemScan

Door Issues (URGENT)613

3DListings private msg quote post Address this user
Hello everyone,

I was doing a scan avoiding the master bedroom (upon client request). Then they decided they want the master included. The problem is the door of the master bedroom was closed then I opened it. The error is I cannot go through the door because it thinks it is a wall. The bigger problem is the client cannot let us back in the house to fix it. So is there anyway to merge it and bypass that issue?

Thank you for your help in advance.
Post 1 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@3DListings

See if you can de-active scans outside the master bedroom such that you still have line-of-sight into the master bedroom.

You can deactivate scans in 3D Workshop.

You might try deactivating one at a time and then look at the 3D Showcase to see if you can then 'walk in' ...

Let us know how you solve the puzzle.

Related threads about doors opening and closing and this Doors Open/Closed thread too.

You can use the Forum search box - powered by Google - to find more door related thread posts.

Dan
Post 2 IP   flag post
3DListings private msg quote post Address this user
Dan, I deactivated all the scans that actually look at the door. It did not work. I wish Matterport adds a (open/close door) feature like they have for doors and mirrors.
Post 3 IP   flag post
CarlosFHdz private msg quote post Address this user
Duplicate the model, then on the copy, delete a few scans that are not absolutely necessary that were taken within line of sight of the door while closed, then re-upload and check.

You're trying to find the one that captured the door closed.
Post 4 IP   flag post
3DListings private msg quote post Address this user
Carlos,

It is the same thing as deactivating them as Dan suggested but it doesn't work anyways even when I disable most of the scans It is really frustrating.

Thanks
Post 5 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@3DListings

@CarlosFHdz has a great idea that is with trying. Duplicate the model first and then delete scan. You might duplicate the model three times. In one, delete one scan, in the next delete two scans, etc.

In this case, deleting is different that deactivating as it affects the mesh (that you can not see).

Please let us know if this works and what MP support suggests.

Dan
Post 6 IP   flag post
CarlosFHdz private msg quote post Address this user
3Dlistings, deleting a scan and uploading is different than disabling because of what Dan said, it changes the mesh and will chenage the ability to walk through places.
Post 7 IP   flag post
61583 7 7
This topic is archived. Start new topic?
destitute