Matterport 3D Tour Pros  |  Google Street View Pros  |  Real Estate Agents  |  3rd Party Service Providers
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
Now Available In Georgia
Coming Soon Across the USA
Photographer? Join Free! Register Now
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join Free! Register Now
Last 30 Days: 83,752 Page Views | 11,966 Visitors | 57 New Members
WGAN Knowledge Base | Total Posts: 50,534  |  Total Topics: 7,238
4,156 WGAN Members in 115 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
CUPIX White-Label 3D Tour Player with
CUPIX Director of Sales Scott Anderson
3D ShowcaseNavigationproblemScansTips

What to do with door open and then closed...5469

lcorbett private msg quote post Address this user
Hi all. I did a scan for a property yesterday and the door to the basement stuck out into the hallway, so I had to open and close it. Now the tour is getting stalled at that position.... any suggestions?
Post 1 IP   flag post
lcorbett private msg quote post Address this user


Right to the left of the stairs...
Post 2 IP   flag post
leeverdon private msg quote post Address this user
Hi there,

I had this similar problem. Best to disable the scan which shows the door shut. See screenshot of scan below.


Post 3 IP   flag post
lcorbett private msg quote post Address this user
Thank you so much! I will try it.
Post 4 IP   flag post
3rd Party
Service
JonJ private msg quote post Address this user
In the capture app, use the trim marking tool to trim out the object that's blocking a hallway. You will want to create a box around the object with the arrows pointing inward. This will remove the 3D object from the 3D model. Then reupload for processing.
Post 5 IP   flag post
lcorbett private msg quote post Address this user
Thank you John. I will try this...
Post 6 IP   flag post
justinv private msg quote post Address this user
@lcorbett

Here is a video I made at my home about opening and closing doors in scans. If you go to about 7:30 you will see the capture app and how to do it. I went outside and was unable to pass through to go outside. I had to use the trim tool trick to get outside. I hope this helps you!

Post 7 IP   flag post
lcorbett private msg quote post Address this user
THANK YOU JUSTIN!!!
Post 8 IP   flag post
aristepp private msg quote post Address this user
And if your space allows for it, take the door off it's hinges. Extreme, yes, but I've scanned 2 places where the trim thing did not work so I went back, removed the door and rescanned. Problem solved.
Post 9 IP   flag post
51131 9 9
destitute