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3D ShowcaseNavigationproblemScansTips

What to do with door open and then closed...5469

lcorbett private msg quote post Address this user
Hi all. I did a scan for a property yesterday and the door to the basement stuck out into the hallway, so I had to open and close it. Now the tour is getting stalled at that position.... any suggestions?
Post 1 IP   flag post
lcorbett private msg quote post Address this user


Right to the left of the stairs...
Post 2 IP   flag post
leeverdon private msg quote post Address this user
Hi there,

I had this similar problem. Best to disable the scan which shows the door shut. See screenshot of scan below.


Post 3 IP   flag post
lcorbett private msg quote post Address this user
Thank you so much! I will try it.
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3rd Party
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JonJ private msg quote post Address this user
In the capture app, use the trim marking tool to trim out the object that's blocking a hallway. You will want to create a box around the object with the arrows pointing inward. This will remove the 3D object from the 3D model. Then reupload for processing.
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lcorbett private msg quote post Address this user
Thank you John. I will try this...
Post 6 IP   flag post
justinv private msg quote post Address this user
@lcorbett

Here is a video I made at my home about opening and closing doors in scans. If you go to about 7:30 you will see the capture app and how to do it. I went outside and was unable to pass through to go outside. I had to use the trim tool trick to get outside. I hope this helps you!

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lcorbett private msg quote post Address this user
THANK YOU JUSTIN!!!
Post 8 IP   flag post
aristepp private msg quote post Address this user
And if your space allows for it, take the door off it's hinges. Extreme, yes, but I've scanned 2 places where the trim thing did not work so I went back, removed the door and rescanned. Problem solved.
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52156 9 9
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