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AdviceLevelerproblem

Level Problems - Help5463

Basic
Member
walk360 private msg quote post Address this user



Hi,

we shooted 8 apartments in a city 6 hours away from our home based, and when we started editting we found a lot of "level" or uneven floor issues.... any ideas what we could do to fix these problems? other than going back and re-shoot?

Please advise,
Post 1 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@walk360

Can you share a link to the model and a screen grab of the mini-map on your iPad showing a close up of the scans and trimming in the affected areas in the photos that you shared?

In the mean time, I encourage you to:

1. double-check your trimming
2. reprocess (even if you just make a slight change in the model)

Matterport does not charge for reprocessing the same model additional multiple times.

Dan
Post 2 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@DanSmigrod

Also, use the window tool to trim the patio railing. Put the trim on the inside the railing, based on the bottom of the railing in the mini-map.

Dan
Post 3 IP   flag post
Basic
Member
walk360 private msg quote post Address this user
Hi Dan,

Here is the link of the space:
https://my.matterport.com/models/dWHEYDitceW

We did a lot of trimming on this model... nothing seems to work on the aligment problem ;(


Do you know if anybody from tech support will be at the NAR Even in Chicago? Matterport always have a big stand in those events... I wanted to take my camera to see if they can do a calibration work on it and then bring it back with me.

Thanks for any advise,
Post 4 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
@walk360

I can look at this in the morning, if someone does not answer before then.

Also, email support@matterport.com to ask about calibration process.

Perhaps they can arrange a swap at the event, given that you are international.

Please keep us posted on their reply.

Dan
Post 5 IP   flag post
3rd Party
Service
Metroplex360 private msg quote post Address this user
That model is not being shared, so we cannot look at it.
Post 6 IP   flag post
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