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CameraFirmwareProblemShutting Down

stuck at "Shutting down..." after Firmware!5312

PedroPretell private msg quote post Address this user
Hello, I updated my firmware and started scanning an apartment. I finished the job and when I went to turn off the camera it got stuck in "shutting down". The camera turns off but the message stays in the LCD screen.
I got home 20 minutes later and now that I check it still says "Shutting down...". I turned on the camera and when it connects to the iPad it shows that the camera has 0% battery and will not allow for a scan to begin before charging. The camera was at 90% charge when I finished the job!


Please, any advice?
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DanSmigrod private msg quote post Address this user
@PedroPretell

This is the fist time in the Forum that a Member reported this problem.

I would try pressing the power button again (record video while you do this step).

If it works, great. If not, ugh!

Either way, I would send a link to this post to Matterport Support and ask them for help.

If your Camera is within 30 days of purchase, I would request a Camera swamp under the 30 days return policy.

If you are outside of the 30 days, I would still ask for a Camera swamp. I could imagine that the Matterport hardware team would like to see your Camera regardless.

Best,

Dan
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Gerhard private msg quote post Address this user
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