Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 30 Days: 54,898 Page Views | 13,167 Visitors | 107 New Members
WGAN Knowledge Base | Total Posts: 63,124  |  Total Topics: 9,891
5,469 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Live at 5
3DVR: Fast-Start Websites for Matterport
Service Providers with Angus Norriss
WGAN-TV: Coming Up
Live at 5
5-6 pm EST (GMT -5)
Thursday, 12 December 2019
Ask Your Question On-Air WGAN-TV Program Schedule | Need Help? | Podcast
AdviceHighlight Reel

Highlight Reel Tour Missing???5148

Basic
Member
pixelray private msg quote post Address this user
Anyone else having this issue? Cant seem to get the highlight reel to show up - it's turned on.

Post 1 IP   flag post
fullpreview private msg quote post Address this user
First of all, very nice and crisp 3D scan... nice work.


Post 2 IP   flag post
Basic
Member
pixelray private msg quote post Address this user
Yep - Thanks! I don't know what is happening - I just did ALL THAT before posting this. Wasn't working. Logged OUT and then back in and THEN the highlight reel was in the OFF position. WEIRD

Dan- Feel free to delete thread
Post 3 IP   flag post
Standard
Member
VTLV private msg quote post Address this user
So annoying isn't it? You know you have done everything you're supposed to and its not there. You log back in and it's back. I've had a few of these.
Most companies have the decency to let you know if they'll be working on the server or website. Im guessing it always happening here.
Post 4 IP   flag post
Basic
Member
pixelray private msg quote post Address this user
Yeah - I have never noticed that before...I wonder if more were reset - those have always been toggled to "on" for me - why would it all of sudden not be?? Oh well.
Post 5 IP   flag post
Standard
Member
VTLV private msg quote post Address this user
Good point. I have gone back to some and thought; "Didn't I set a Highlight on that one?".

Maybe we should all check back up on our uploads every so often to make sure their server updates didn't change up our tour settings.

I'm hung up right now on sharing our tours to the Matterport 3D App to allow others to show off our tours.

This company is nuts.
Post 6 IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
@pixelray Sorry I know I'm coming to the ball game a bit late.... this has been happening to me A LOT. No rhyme or reason as to when it happens and I can do a few models one after another and it doesn't happen to some and does to others!!
Post 7 IP   flag post
Basic
Member
pixelray private msg quote post Address this user
So, I found out that they when they used to be turned "On" automatically - they were now all of a sudden turned "off". So, for everyone now, I check to make sure the option is "on". Hope that helps.
Post 8 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
Quote:
Originally Posted by @pixelray
Yep - Thanks! I don't know what is happening - I just did ALL THAT before posting this. Wasn't working. Logged OUT and then back in and THEN the highlight reel was in the OFF position. WEIRD

Dan- Feel free to delete thread


Seems like this has happened to many of us: including me

Let's keep this discussion. Others will happen this problem. Search the Forum. And, see an "Ah Ha!" moment for how to fix.

@fullpreview

Thanks for the illustration. Most helpful.

Best,

Dan
Post 9 IP   flag post
63918 9 9
This topic is archived. Start new topic?
destitute