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AdviceBrowserproblemWebGL

Rats! WebGL hit a snag.514

RenderingSpace private msg quote post Address this user
Has anyone else seen this error message?
This is a screenshot a client sent me. He claims both Firefox and Chrome are updated to the latest versions.




Can anyone check to see if they have problems?
The MP showcases are here:
http://619contemporary.renderingspace.com/

On a side note, you'll notice that there are two separate virtual tours for the same house. For the life of me, I COULD NOT get the stairs to work probably because of the glass. I spent over an hour trying to get it to align. Even marked the glass as mirrors and windows but nothing worked.

Any ideas class?
Post 1 IP   flag post
Lachlan private msg quote post Address this user
Is it just one client who is getting that error? And have they tried multiple devices? Could be a graphics hardware or driver issue..
Post 2 IP   flag post
Standard
Member
judysmithre private msg quote post Address this user
It works fine for me.
Post 3 IP   flag post
Andrew private msg quote post Address this user
Mozilla, Chrome - ok.
Post 4 IP   flag post
3dvirtueletour private msg quote post Address this user
Maybe he have a advertising Blokker for you tube ..!!! Or other advertising
Post 5 IP   flag post
Andrew private msg quote post Address this user
Maybe this help

chrome://settings -> Show advanced settings... -> untick "Use hardware acceleration when available" and restart browse
Post 6 IP   flag post
AltitudeCinematic private msg quote post Address this user
I had the same problem with my smartphone.. both Chrome and Firefox either showed just a black box or just crashed. But not with pc it works fine
Post 7 IP   flag post
Mikesobay private msg quote post Address this user
Works fine on Firefox, as long as you didn't scan the upper floor, which is inaccessible.
Post 8 IP   flag post
daveaustin999 private msg quote post Address this user
Works for me on IE on Windows 8.1
Post 9 IP   flag post
Basic
Member
kjoman private msg quote post Address this user
Worked on my MacBook Pro OS 10.10.4
Post 10 IP   flag post
Queen_City_3D private msg quote post Address this user




I also had an real estate agent's assistant not be able to open the link on Firefox or Chrome. This was the screenshot she sent. Browsers are supposedly the most recent. If it got passed this page at all it was just a black screen with the walkthrough, dollhouse and floorplan icons, but no model.

The agent was concerned that if they can't open it and need technical support to get it to work, then how many viewers would have the same issue.

Needless to say, she's not too keen to book a capture until that's not an issue.

@Andrew, in an earlier post you mentioned trying this:

chrome://settings -> Show advanced settings... -> untick "Use hardware acceleration when available" and restart browse

I'll suggest that and see if it helps.
Post 11 IP   flag post
59361 11 11
destitute