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ScanningScansUrgent

Matterport Capture app crashing5092

dtavres private msg quote post Address this user
I shot several 360s of a client's location before they did a remodel - but now that I'm ready to do a regular scan *EVERY* time (100% of the time) when I try to scan, the capture app crashes! The camera scans, transfers, and after aligning, the app crashes!

I spent over an hour rebooting the camera, the iPad (model MP2H2LL/A), and even updating the iPad to the newest version (10.3.3). I have 105.86 GB of available space, and I'm using the latest version of the capture app - App version: 2.3.2 (578.17084)

I had to ask the client if I could re-schedule - which they were NOT happy about!

I *NEED* these 'before' photos!

- There are six 360 photos in the model.
- The 360s were taken with the Pro2, as is the scan attempt.
- I've tried different rooms, and different tripod heights.
- I've duplicated the model and tried scanning a different room, with the exact same result - on the very first scan, after the image transfers to to the ipad, "Aligning" shows up in the bottom right corner, then the app crashes. No errors.
- When I start a NEW model and start scanning, the app does NOT crash.

The ISSUE is that a client has paid me to do "before and after" of their remodel, so I *NEED* the "before" 360 photos to go along with the "after" scan.
Post 1 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@dtavres

Any of these ideas helpful?

Emergency Check List: Matterport Capture App

Dan
Post 2 IP   flag post
dtavres private msg quote post Address this user
Already tried everything listed and more... same results.
Post 3 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@dtavres

Hmmmmmmm....

What does Matterport say?

(3:30 am in Atlanta. Going back to ZZZzzzzz....

Dan
Post 4 IP   flag post
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