Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 47,874 Page Views | 12,173 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,905  |  Total Topics: 9,447
5,240 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast

Trouble with support: guided walk throughs5002

Lizzg private msg quote post Address this user
So, being new to guided walk throughs, I figured it would be morning but after an entire day of wrestling with the tour order and extra images, support gives me this help:

Jul 12, 9:32 AM PDT


I took a look at your Space and see that the issue you are experiencing is extra snapshots appearing in your highlight reel.

Unfortunately this is a known error that our engineering team is working hard to fix. Currently there is no workaround. I apologize for any inconvenience this has caused.

I'll keep you updated on the progress.

Post 1 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user


Can you share a screen grab so we can see the known error?

Is there a limit on the number of Snapshots for Guided Walkthrough? Or, a different problem?



P.S. Wish there was a page of "Known Errors" ....
Post 2 IP   flag post
Lizzg private msg quote post Address this user
I'm currently on location, so no capture at the moment. I retired my wood the images in order and save review looks good hoping the new tour images have been moved around. After struggling with it, literally, until 11 o'clock last night and for more hours this morning I've given up. I've also sent this tour to my brand-new client, stating that the edits are possible.

This is the link:
Post 3 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user

When you get home. No rush. Just trying to understand the known bug ...


Post 4 IP   flag post
3SixtyNow private msg quote post Address this user
I had repeat snapshots in my highlight real after publishing as well. Engineering is supposed to be looking into it. There are more than what I'm showing here. I'm sorry if the pics are to small.

Post 5 IP   flag post
Helen private msg quote post Address this user
Ahhhh, that happened to me on the last one I did. I thought I made the error and took the snapshots twice. I just went back into workshop and deleted the duplicate's in the highlight reel and everything was fine.
Post 6 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user

Ah! Matterport Workshop is automatically and randomly creating duplicate Snapshots that are ending up in Highlights Reel.

Presently, the solution is deleting the random duplicate Snapshots (and Matterport is aware of the bug and working on it.)

Thank you all!


Post 7 IP   flag post
61654 7 7
This topic is archived. Start new topic?