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Camera

Matterport Camera Purchase4989

Basic
Member
Las Vegas
DaveFahrny private msg quote post Address this user
I am pretty upset with Matterport. I ordered the new camera. After 2 weeks I asked when it would be shipped. That request was never answered but I received a email the next day that my camera shipped. That was on 7-6-17. I figured a few days from Sunnyvale to Las Vegas. I checked with FedEx today and they tell me the shipping label was created but the camera was not delivered to them for shipping. I was counting on using the new camera on a high rise shoot later today. I guess that is not happening. Has anyone else received the wrong information on their camera shipment???
Post 1 IP   flag post
Basic
Member
Las Vegas
DaveFahrny private msg quote post Address this user
Update : I sent [redacted] an email and he had support contact me and Support responded that the camera would leave their warehouse today.
Thank You [redacted] 🇺🇸
Post 2 IP   flag post
tocha private msg quote post Address this user
Sorry to hear your trouble. Mine arrived the day it was promised.
Post 3 IP   flag post
BoniVR private msg quote post Address this user
Mine never received as promised. I ordered my camera on June 27 [2017] and was promised for early July. I contacted support and they assured me that I will receive it last week or early this week, but I have not received it yet.
Post 4 IP   flag post
Basic
Member
Las Vegas
DaveFahrny private msg quote post Address this user
I received my camera on Thursday at 1:00 PM and did a 3000 ft Penthouse on the Las Vegas strip at around 6:pm.
Post 5 IP   flag post
MP/Embed
Founder
Southlake, TX
Metroplex360 private msg quote post Address this user
@DaveFahrny Great to hear! Matterport have been overwhelmed by the positive response (orders) for Pro-2 cameras and fulfillment is working VERY hard. Each camera goes through testing for alignment and from what I understand, there's quite a bit of manual assembly involved including modding of the actual Primesense cameras.

For anyone who wants a Pro-2 -- order as soon as you can if you want to ensure that you have it when you need it.
Post 6 IP   flag post
72771 6 6
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